Advance Auto Parts 13350

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Kyle Treen

I just want to start by saying this has nothing to do with there auto parts services. I had a UPS drop off at the store and there was a small mix up about the delivery. When I asked about it I was told by a very confrontational man it wasn't there and it wasn't his problem. Fast forward 5 minutes I went back with a proof of delivery that it was signed by an employee named Austin and it was dropped off. Turns out the angry man I just spoken to signed for it. When I questioned him he told me he signed for a package and they never dropped off and it wasn't his problem. At this point I'm upset. He's obviously upset. 100% the most worst experience I've ever had with an employee in any store. Rude, Angry, Defenseive and confrontational for no reason other than I had questions about the delivery. I was on the phone with ups in the parking lot and they had found the package and brought it to me witch I appreciate but that kind of customer service is absolutely uncalled for. I will never shop at the Herkimer location based on this interaction and will definitely not have a package dropped there.

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James Welytok

My pickup truck battery died across town and I walked to the store. Told them that I needed a battery and cables and I explained what happened and they offered me a ride back to my truck. I was so thankful. These guys are awesome and I really appreciate the help. Thank you

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Ty Sparkles

Very helpful staff and wonderful customer service. 😀 couldn't ask anyone better to help you in a tight pinch. For the parts you need

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Joe George

Awesome customer service! We've been having an ongoing issue with our Jeep, so we brought it to Advance. Matt took the battery out, charged it and go figure, bad battery. He installed the new battery and made sure we were 100% satisfied before he went back in the store. Thanks Matt!

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Barbara Bullis

Very helpful staff at this store. I had wiper break yesterday (which had been purchased elsewhere). I went here for some good Trico blades. The broken part was still attached and very difficult to remove, but Matthew helped me out - and it was really cold out, too! He had it fixed up in no time, and just in time for this "snow emergency" we're in now. Good deal!

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Charles Canter

They knew right what I needed they helped me with the brake lines and got everything that I needed to put the brake lines back in my truck good people to work with you up there you ask them what you looking for show them you have to and they'll help you actually get a better design to put it back together

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Jerry S.

I often order online and pick up at store, which is very convenient and great way to get coupon discounts. However, once in the bricks and mortar store the guys behind the counter have a very lackluster attitude and are not very friendly or personable. I sometimes go to my higher priced local auto parts store specifically because of this. Upper management needs to have this place mystery shopped.

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Harold Warner

I made a real sweet deal yesturday with their online parts store.. Total discount of about $75 on front and rear rotors and pads! Free shipping to store nesrest you. Very quick. Usually ready for pickup in 30 min. 😊

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Kimberly Gorrell

Fast and friendly service. Did not talk down to me being a woman as sometimes happens. Thanks guys. I'll be returning for future parts.

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David Comstock

Mike Siver was very informative very helpful friendly helped me with a lot knowing about the products answered all of my questions and then some. He made me want to come back and shop with your company even more! Thank you Mike