Advance Auto Parts 41094

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Kayla Landers

Justice was super helpful and very personable. Great customer service

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Travis Tee

Pete's parts we ain't got it uoi don't need it .. I might be able to get you some parts from the warehouse dude

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M. Neid

Customer service is seriously lacking at this location. on 02/10/2021 I went into the store to buy a pair of Wiper Blades. I bought 2 Trico Onyx blades, for my car. When I was in the store the counterman asked me for my name, and found me in the system. He asked if I would like a receipt and I declined the offer because 1) nothing hardly happens to blades 2) my history is in the computer. . . . On the way home, 30 mile commute, the passenger side blade came apart. The cap on the end of the blade, and the air foil blew off going down I75. So after work today I stopped by the store to exchange the blades. The counterwoman that was there asked me for my name, I gave it to her. she asked for my phone number, I gave it to her. Both times she denied that I was in the system and told me that she couldn't help me without a invoice. I showed her my banking statement on my banks app, and it clearly showed "advanced auto Walton Kentucky on it clearly. She still refused to help me out. I asked if she could check the security and gave her an approximate time of when I was there. She refused to even acknowledge that comment. This is completely uncalled for. In a world of a million different choices for Car Parts, you need to take care of the customer first and foremost. Advanced Auto lost a customer for life, over $45.00 worth of wiper blades.

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T A

The customer service is terrible! Only get whatever you need from here if you’re absolutely 100% sure it’s the right thing because if it’s not and you need to return it, Jay will harass you, going as far as to say you knew it wasn’t right when you bought it. REALLY?!? So everyone knows everything is going to be exactly right every time they buy something? Very rude! In looking at other reviews, I see someone had an issue with the same exact employee (Jay) 2 years ago who is STILL THERE AND STILL COMPLETELY UNPROFESSIONAL. I would advise to go across the street to AutoZone. Think I’ll also post all over social media what their customer service is like here also.

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ROBERT TAKAC

I am always greeted in less than 10 seconds, and they always have everything that I need. I never thought they would have my brake shoes in stock, but they did. The staff has no problem answering questions and most of them are very knowledgeable. (I have only met one charlatan)

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Krystal Bradley

The time was good. Friendly employees all " 4 " times. But it shouldn't have taken 4 times.They had to order the parts, ok that's fine. The 3rd time there , was we had to get the same parts but for the other side. Then I went to pick it up the wrong part was in the right box. This shouldn't happen at at, especially if they have to order it. But it was in stock at another store. But the employee there argued about it that we were wrong about the part.( We don't have it, you don't need it).

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Randy Gordon

I use Advance Auto parts quite regular, I can order it on line if it's in stock and pick it up within 30 minutes, and not waste anytime waiting for them to look up the part, and most Parts come with a lifetime warranty, so I preorder and prepay for it, works out great for me.

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david carmack

Very helpful, needed a battery this morning changed it for me was fast and easy

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Average Maintenance

I called and ordered part for next day pick up. At time of pick up we realized that it was not correct part. I did not give enough info about part. Guy called dealership that had part without me asking and reserved part for me. Great customer service. Thank you.

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Steven Robinson

Drove 25 minutes each way on my hour lunch to pick up an altenator that they ordered for me, since they didn't stock it. Only to get back to my truck to find it didn't fit. Upon return they found the part I was given was for a 6 cylinder engine and I have a 4. I ask for a refund and took my business elsewhere.