Called and asked about tracking a crankcase down. He said no we only sell whole engines. So.i said ok the let's see how much for an engineHe then said oh we dont have anything for you here .never even asked the vehicle. As a mechanic I used to send several customers a month there .I will never allow any of my customers to.shop with alltruck ever again. Sad when someone who calls in weekly to order parts is lied to and dismissedNever ever again and little to no knowledge. I miss the employees from 6 years ago they actually cared and knew what they were talking about

I placed an order on a tail light on a vehicle last Friday. When purchased I was told it was going to be ready for pick up Monday. Keep in mind the process takes under 10-15 mins max for an inexperienced person to get the job done. I checked in today (Tuesday) to see if the part was ready to pick up. I genuinely asked if I could perhaps go and take it off the vehicle. I get they are busy with other parts that are probably more valuable than the one I am purchasing. To my surprise I was not only greeted with a nasty attitude from Edgar.. who is the manager according to our conversation... But when He responded with a rude sarcastic response (How the F* are you going to do that if you can't even go in the yard) Keep in mind I do not know their policies nor do I know any of their procedures. It was a genuine question... I get we all have bad days weather they arise from home, or even work. If I was him I would take care of customers a whole lot more. He is a lucky man to have a job there, as there are others who wish they were in his shoes... I hope this serves at feedback

Additional comments. All Truck &Car claimed my husband showed up after their office had closed at 6 PM. Which is not correct. My husband showed up between 2-3pm. My husband is not one to show up after a company closes. We were in dire need of that part. There was no mention that they were closed for the day. Which they obviously weren’t because he showed up before six. They just didn’t want to do their job. And it’s sad that they’re stating that he showed up after hours when that is not the case just so that they can show face on Google maps. Just be honest and admit that your company screwed up and that your customer service was not up to par like it should’ve been.I called here after calling several places. I was told that they were great with customers and could possibly have what we needed. I called and explained to them that I needed the part within the next day so that I could travel out of town. They did not have the year of the same vehicle I had, but they had a car 2 years newer. They told me my husband was more than welcome to come look at the part and make sure it would work and if it did they would sell it to him that day. My husband drove over an hour to look at the vehicle after I was told by an associate who spoke with a manager that my husband could come look at it to make sure it would work and pull it if need be. My husband got all the way there was told he could not look at the vehicle to make sure it would work and that they could not pull the part till the following day. My husband explained that I had already talked to someone and was told that he could look at it and get the part today. He was then told by the kid at the counter that he could have it today for an extra $25. I am so disappointed and will not recommend this company to anyone. I am more frustrated that I was told we could look at the vehicle to make sure that the part would work on that my husband could have it that day only to have him drive an hour and to be told completely opposite. They need to get on the same page or be upfront and honest when people call in.

This place was really nice inside. The part we were looking for they didn't have in stock, but I was also told about a website that maybe I could find the auto part I was looking for without having to drive all over town.

All Truck and Car offers a fantastic customer expierence. You can't really find a place that beats the open transparency and cleanliness they have to offer for auto parts. Great shop, highly recommend.

Overpriced and lack of customer service. Front salesman told me it would take a day to cut a pigtail off of an easily accessible part of the car. He also wanted $75 for it. I went down the street to a different business and they cut the pigtail I needed in 5 minutes and charged me $35. I get that a business cant drop everything for every customer that walks in the door, but as he told me it would take a day, I saw one employee at the front counter on his phone and another behind the glass in the back just standing there. I was very happy to give my money to another business that wanted it more than All Truck & Car, and am giving that business a 5 star review.

I have purchased parts for years. This place was the worst experience I’ve ever had. They claim they warranty their parts for 90 days. What they don’t tell you is the hoops you have to go through to return anything. Trust me when I say “go back, it a trap”! All Truck inc will never have my business again. They are cocky, rude and unprofessional. There are so many other place that will take good care of you. Don’t waste your time or money on All Truck Inc.

2 days to remove a towing Mirror from a F150, I did my in 5 min. Some business complaint about online sales but some business don’t care.

I bought a door for my car and a couple days later i decided i was going to sell the car instead of fix the door. I went to return the door but they wouldn't take it. They said they don't take body panels back. They said "it says right there in the receipt that we don't take them back". That's great but when its on the receipt it already to late. I wish they would have told me that when i purchased it. That way i would have thought twice about buying it and at least known that I wouldn't be able to return it. I'm just frustrated with the situation. On the positive, they did pull the door and have it ready in one day.

I waited a week for them to pull a part then they call me tell me they can't get it off because the door will not open worst excuses in the world i will never go back to them for any thing