Pick-n-Pull UT 84115

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Angel Jesus Morales Fuentes

The spare parts that are obtained are very very good, but Customer service is not nice. I went to buy some spare parts for my vehicle and I forgot a Dewall tool. In less than two hours I called many times and there was no answer. I went to the place quickly and they didn't help me. In conclusion, I lost my tool. :(

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Alex P.

Good yard. Prices seem reasonable, though an environmental fee that doesn’t really mane sense is applied. Wasn’t too busy when we went on a Saturday morning, around 10AM. They have wagons you can use to take parts from the car to checkout, and they let us take the cart out to our car and bring it back in. It would be nice if you could check in on your own device rather than wait in line. Great selection. Vending machines by the door in case the day goes on longer than you thought it would and get thirsty.

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Mike

So I showed up just after 5:30 and know that they don’t let people in to pull parts, however, I had already taken the time to pull the part off and just didn’t have the cash until now. The lady told me I wasn’t allowed to go in and I even said I would pay for someone to go grab the cv axle as mine broke and limped my way to the wrecking yard just to be turned down. I explained to her that it was already off and that my cv just broke and now I have to wait until morning, that is if I make it home safely or without the whole knuckle breaking off and ruining that many more parts or wrecking and hurting someone. I frequent pick n pull on a weekly basis and to be treated like I wasn’t a valued customer has put a sour taste in my mouth. I mean, I was 5 min past the mark and I didn’t even have to take any tools in at all so what harm could have come from simply letting me run and grab the part or having one of their workers grab it on their sweep through the yard! Not only would it have helped me tremendously, it also would have put more money in their drawer. Rules are rules I guess and good customers don’t really matter to them it appears. I definitely am going to think twice before I come back here or refer anyone else as I have brought them a lot of business and now I will send people elsewhere to get their parts. It’s sad that they had no care or concern that i drove all the way from riverton to get this axle and don’t think i will make it all the way back without something happening. Good on them though, she got her fix for the day by making sure she was in charge and what she said goes. Well if she’s not an owner then it doesn’t matter to her that she just lost the company quite a few customers and that revenue will be going elsewhere. Sorry not sorry!