Pick-n-Pull UT 84115

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Jorge Marroquin

Would you please get some knowledgable people. It’s been more than a year since I’ve been to this yard. Out of all the yards this is my least favorite. First you would have to wait a long time to get in cause the employees were super slow, than the cars in the yard were bare bones and if you managed to find something they charge you quite a lot. Today I decide to try my luck and found a few parts including an anti roll pump, basically it’s just a manual oil pump. The lady didn’t know what it was cause she never sold one before so she waited to speak to the other employee to see what she should charge. The employee was busy so after what seemed an eternity decided to go ask the new manager (I guess she’s new cause the old manager wasn’t there) so she comes back and says it will run you 130 dollars since it’s not in our system and online it sells for 1800. I’m like what!!?? That’s crazy it’s just a manual oil pump and most places charge it as a power steering pump 70 at the most. This also was not new and an older model which sells for about 500 used. The mgr heard me and decided to come out from the office to justify the price. I told her it’s ok I’ll leave it and she continued arguing with me about the price. She reiterated it sells for 1800. So I said engines sell for thousands of dollars does that mean you will charge me thousands for your used engines? She said no they have a set price. Well it might not say anti roll pump in your system but it’s just an oil pump. So it’s a bit illogical but it’s ok everyone charges what they want, I just won’t buy at this place anymore. Still she continued arguing about it even threatened to kick me out when I told her she didn’t know what she’s talking about so I asked for corporate number and she never gave it to me. I’m not sure why it escalated so much when I told her three times I’m not taking it. So…

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Angel Jesus Morales Fuentes

The spare parts that are obtained are very very good, but Customer service is not nice. I went to buy some spare parts for my vehicle and I forgot a Dewall tool. In less than two hours I called many times and there was no answer. I went to the place quickly and they didn't help me. In conclusion, I lost my tool. :(

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Benjamin Ambler

Will not honor electronic copy of store credit receipt. These receipts are printed on heat sensitive paper and will erase over time, or turn completely black in a hot glove box, so I took a picture of mine. This has worked great in the past, they even recommended that I do this. Today, I was told it is against company policy to scan the barcode from an electronic copy of a receipt. Really? I asked to speak with the manager. She was very rude and grumpy, and said there was nothing she could do for me. I should have asked her “How about the electronic waiver you just had me sign? Does that need to be on paper too?” But I didn’t, I just left. The counter cashiers are polite, professional, and helpful for finding where the cars are located in the lot, but prices are steep, like California prices in Utah. Other junkyards and even eBay have better prices than these guys. I used to love going here. But now, they are my least favorite junkyard, used to be a lot better with customer service, sad to see this happen.