American Auto Madison LLC 53704

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M R

I bought a car from Casey a few months ago. The only reason I bought this car was because Casey and Corey told me that there was absolutely nothing wrong with this car except for the tire sensor.. Corey said the engine was completely rebuilt.. everything looked good new tires etc.The next day after purchasing the vehicle I started to hear a clicking noise. Brought it in. They said it was the control arm and took care of it ... Couple days later the engine light came on.. the O2 sensor needed to be changed so I had it taken care of. About two weeks after that the car started over heating omw home from work . Called American auto as soon as I got home because there was alot of oil in tje resvoir tank. The head gasket was blown. George said to bring it in and they would take care of it. The next day I went in to pick up a loaner car as George told me to. Casey didn't seemed to please. Gave me a car and I was omw. Couple weeks later they gave us a call told us our car was ready. My husband asked for some kind of receipt or something saying the work was done, for our records...Casey raised his voice at my husband Scott and they started to have words. Scott kept asking to speak with George the owner and Casey kept telling him no.. Scott. Just wanted to speak with George and Casey wasn't having it. They both walked outside and continued to scare at each other, a police officer down the road heard them yelling and had to pull in to the shop to calm things down.. Scott was so upset that he ended up walking home. I stayed to speak with Casey about the car. He told me to bring it in for a flush at the end of the week. When I came back Friday Casey looked at the car said he thinks the engine is cracked and that they are going to replace it. I was very happy to hear that they were going to fixed the vehicle. Casey gave me a loaner and that was that.About a month later they called us to pick up the Cobalt ... The engine was replaced and everything seemed to be good. I have not spoken with them since they replaced the engine.. but about a week later after picking up our car the engine light came on. Two weeks later we notice the tires were bald one having no tread at all!! That same day the tire blew out. I put on the spare. The very next day I had another blow out had to call a close friend named paul who was there with me when I bought the car.. two days later the third tire blew out I have pictures of all three tires and will try to post them after the im finished writing the review. These tires were shredded. And it wasn't just a coincidence, because the tires lookes brand new when I purchased the vehicle. I took it in to Firestone to get an alignment and to check on a noise the car was making they gavee me a list of things wrong with the vehicle.. the back springs are broken, the tire bearing was bad , the shocks, and the second control arm. They said if I hadn't brought the car in that one of the tires was about to fall off!!!! I thought I had found a new mechanic when I first bought this Cobalt from AA...Casey and Corey both seed liked really nice, honest guys but after everything I've been thru with this car I feel like I got ripped off and will never go back to this place.I will be adding more pics of the tires after the blow out... as they are on Scott's phone.

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Paul Schechter

Unverified, but I heard these guys buy stolen catalytic converters. I just had my second cat stolen last night, after paying $1000 to replace the first one that was stolen 3 weeks ago. Do society a favor and don't do business with these crooks.

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Tyler Arnold

I had a vehicle for sale that George inquired about and said he’d come buy cash. We had planned a time to pick up. I went to the meeting spot on time and waited for an hour. Never showed up, read my messages, no courtesy at all.

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Joseph Meyer

Great service! Fast! Very reasonable prices. I am and will continue to be a returning customer. Would give more then 5 stars if possible!

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Al S.

I called them up to see if they had used tires for my '94 Camry on 3-2-20. They said yes, and to come in before they closed at 6pm. I got there at 5pm and they looked to be very busy at the time. An employee directed me where to park and proceeded to remove my tires. I received 2 very good tires mounted/balanced for a reasonable price and was on my way before 5:30 pm. Very friendly, quick and professional service. Thank you!

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Elizabeth Earley

The best place in Madison for used tires. I stopped in on a Sat. morning looking for 2 used tires for my van. Man working quickly checked, found two, showed me their condition and installed them in no time at a terrific price. Quick, friendly efficient! He let me wait in the office. This place is my kind of place. Real mom and pop atmosphere. Nothing fancy. I am sick of big box tire stores closing down places like this. I'll be spreading the good word. This will always be my only stop shop for used tires! Thanks!

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Michael “BoyScout”

Don't junk your cars here. They said they pay cash and received a check. Lady on the phone was rude as hell. Was offered $150 for my car. Called specialized auto and they offered $200 off the bat. Told American auto their offer and about the $25 beat the competitor price they offer on the ad. They didn't want to give it to me because they'd be losing money which is bullshit. Said then I'll let the other guys have it and will be leaving a bad review. After those words were said their mind was changed immediately and they came and picked it up for $225. I'm satisfied but the customer service and how they go about their business is terrible. I would've contacted BBB if they didn't give me what they promised and GUARANTEE. But I'm still leaving a bad review because I am unsatisfied with their customer service and well just about everything. BEWARE OF AMERICAN AUTO LLC they will rip you off if they have the chance.

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Christian Schoning

Went here in October to check out a tire that kept losing air. They were very professional about it and got me a FANTASTIC deal on two tires, and didn't even charge me for the initial diagnostic/fixing of my old tire. They have a great tire connection guy (I forget his name), are professional and very affordable. Highly recommended!

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corrina warwick

From tires & rims to hard to find used parts as well as new repairs this shop has the capability to take care of all your auto needs. People don't generally schedule their break downs, if it is a time consuming job they will drop you off @ wk *within a reasonable distance* or hook you up with a loaner if there is one available @ the time. This is a smaller shop so the prices are reasonable, and the employees are friendly. If you are looking for a good used vehicle @ a decent price. Their website usually has several available. They also have towing available although I have not had to use that service, just saying.

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X X

The guy owner is very unprofessional and horribly mannered in person and over the phone! I dont know if the work is good because I didnt want this place working on my car because of being spoken to so rudely and unprofessional, I just didn't even trust my car being worked on by this place.