American Auto Madison LLC 53704

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I bought a car from Casey a few months ago. The only reason I bought this car was because Casey and Corey told me that there was absolutely nothing wrong with this car except for the tire sensor.. Corey said the engine was completely rebuilt.. everything looked good new tires etc. The next day after purchasing the vehicle I started to hear a clicking noise. Brought it in. They said it was the control arm and took care of it ... Couple days later the engine light came on.. the O2 sensor needed to be changed so I had it taken care of. About two weeks after that the car started over heating omw home from work . Called American auto as soon as I got home because there was alot of oil in tje resvoir tank. The head gasket was blown. George said to bring it in and they would take care of it. The next day I went in to pick up a loaner car as George told me to. Casey didn't seemed to please. Gave me a car and I was omw. Couple weeks later they gave us a call told us our car was ready. My husband asked for some kind of receipt or something saying the work was done, for our records...Casey raised his voice at my husband Scott and they started to have words. Scott kept asking to speak with George the owner and Casey kept telling him no.. Scott. Just wanted to speak with George and Casey wasn't having it. They both walked outside and continued to scare at each other, a police officer down the road heard them yelling and had to pull in to the shop to calm things down.. Scott was so upset that he ended up walking home. I stayed to speak with Casey about the car. He told me to bring it in for a flush at the end of the week. When I came back Friday Casey looked at the car said he thinks the engine is cracked and that they are going to replace it. I was very happy to hear that they were going to fixed the vehicle. Casey gave me a loaner and that was that. About a month later they called us to pick up the Cobalt ... The engine was replaced and everything seemed to be good. I have not spoken with them since they replaced the engine.. but about a week later after picking up our car the engine light came on. Two weeks later we notice the tires were bald one having no tread at all!! That same day the tire blew out. I put on the spare. The very next day I had another blow out had to call a close friend named paul who was there with me when I bought the car.. two days later the third tire blew out I have pictures of all three tires and will try to post them after the im finished writing the review. These tires were shredded. And it wasn't just a coincidence, because the tires lookes brand new when I purchased the vehicle. I took it in to Firestone to get an alignment and to check on a noise the car was making they gavee me a list of things wrong with the vehicle.. the back springs are broken, the tire bearing was bad , the shocks, and the second control arm. They said if I hadn't brought the car in that one of the tires was about to fall off!!!! I thought I had found a new mechanic when I first bought this Cobalt from AA...Casey and Corey both seed liked really nice, honest guys but after everything I've been thru with this car I feel like I got ripped off and will never go back to this place. I will be adding more pics of the tires after the blow out... as they are on Scott's phone.

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Taylor Borgwardt

After reaching out about a vehicle and him telling me the vehicles that were available, I chose to go with someone else. Thank goodness in hindsight. Now I am bombarded with messages through Facebook asking if “I party.” I let it slide once, and answered no one kept things moving along. now I wake up this morning to another message, asking me the same thing. Finally, I said “dude no you asked me this before I am sober. I do not do anything nor would I do anything with somebody I do not know.” I’ve been sober for a few years now, but I can’t imagine this being a good sales tactic, so who’s ever is in charge of their Facebook messenger should be fired. I also have screenshots. Going around asking people you do not know on the Internet if they party at 5 o’clock in the morning isn’t a good idea. Asking strangers on the Internet if they inadvertently do drugs is weird. And if these guys are using their business page to ask for drugs on the Internet, or to potentially sell drugs on the Internet, why would you ever trust them with a vehicle? Don’t do it.

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Sheryl Motiff

George at American Auto Madison was so easy to work with. He took my call on the 1st ring, he returned all text messages and he even has his son with him learning the business. And, the best part is he paid top dollar. He was my 5th phone call and he was the best!!

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Jim Hannem

I have had great experiences with American Auto. I think they provide a great value on not only their products but prices as well. I have become a firm believer in the value of buying "used" tires. The quality and value they represent can literally save you hundreds of dollars If you are in need of tires. They carry a wide range of brands, types and sizes. I have always found them to be fair and honest. I have recommended them to both family and friends who have also had good experiences.

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Elizabeth Earley

The best place in Madison for used tires. I stopped in on a Sat. morning looking for 2 used tires for my van. Man working quickly checked, found two, showed me their condition and installed them in no time at a terrific price. Quick, friendly efficient! He let me wait in the office. This place is my kind of place. Real mom and pop atmosphere. Nothing fancy. I am sick of big box tire stores closing down places like this. I'll be spreading the good word. This will always be my only stop shop for used tires! Thanks!

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D.J. Stewart

Walked in for an oil change and they chose to schedule one later in the day in order to make sure they had the time. Took care of the oil change, topped off my fluids and told me what I needed to get my car ready for an out of state trip I'm planning. Also took care of a couple quick nips and tucks while the car was in the air. Very friendly, and would rather help the customer than make a quick buck. Definitely my go to mechanic from now on. Wonderful experience.

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Al S.

I called them up to see if they had used tires for my '94 Camry on 3-2-20. They said yes, and to come in before they closed at 6pm. I got there at 5pm and they looked to be very busy at the time. An employee directed me where to park and proceeded to remove my tires. I received 2 very good tires mounted/balanced for a reasonable price and was on my way before 5:30 pm. Very friendly, quick and professional service. Thank you!

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Amanda Hissom

There’s not enough I can say about this company and everyone who works there! I have had multiple problems with a vehicle I purchased last year from another dealer. They have towed it and fixed it all in the same day to make sure I am safe on the road! From Sarah’s bubbly personality, professionalism, And willingness to help with whatever I needed and to George’s laid back and friendly demeanor! The techs are on point and I would recommend anyone to American Auto Madison! Thanks guys!

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B S

I had not gone to this place before but recently a friend did and recommended it. I went there to see if they could help with my car stereo that I tried and failed to do myself. The owner took a look, fixed my incorrect wiring harness setup, and had it installed and working in about 10 minutes. And then refused to accept payment for the fast service. I definitely will return here for any auto work I need done. And my friend is also very happy with the service they performed on his car. Update: Brought my Jeep in for broken ignition - they had it done fast and fairly priced. Definitely coming back here in the future.

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Michael “BoyScout”

Don't junk your cars here. They said they pay cash and received a check. Lady on the phone was rude as hell. Was offered $150 for my car. Called specialized auto and they offered $200 off the bat. Told American auto their offer and about the $25 beat the competitor price they offer on the ad. They didn't want to give it to me because they'd be losing money which is bullshit. Said then I'll let the other guys have it and will be leaving a bad review. After those words were said their mind was changed immediately and they came and picked it up for $225. I'm satisfied but the customer service and how they go about their business is terrible. I would've contacted BBB if they didn't give me what they promised and GUARANTEE. But I'm still leaving a bad review because I am unsatisfied with their customer service and well just about everything. BEWARE OF AMERICAN AUTO LLC they will rip you off if they have the chance.

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Jimmy Slattery

This location is under new management now. They really cleaned this building and grounds up, it looks 100% better then the old business. I walked in and was greeted by the owner who had a big smile and was ready to answer any questions that I had about the issues I had with my car. When i came back later that day to pick the car up the mechanic had informed me of some other issues that may become a problem down the road. He did this because they went the extra mile to enhance my wonderful experience. I have recommended this shop to everyone I know that needs repairs done or good quality used tires.

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Christian Schoning

Went here in October to check out a tire that kept losing air. They were very professional about it and got me a FANTASTIC deal on two tires, and didn't even charge me for the initial diagnostic/fixing of my old tire. They have a great tire connection guy (I forget his name), are professional and very affordable. Highly recommended!

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brandy simniok

Best customer service that I have experienced in the automotive industry. They have always given me the best service, they are very knowledgeable about fixing almost everything you can think of newer or older model vehicles. If they cannot provide the service they will direct you the best professional for the job with affordable rates. As they are not able to meet the needs of everyone, “you can’t make everyone happy” they are a family owned business and are very goal oriented when it comes to customer satisfaction.

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Nunya Bidness

Quick and dirty. They got me in immediately and mounted and balanced for tires in under an hour. Very affordable. This is not going to be a prim-and-proper white shirt repair shop. If you're looking for that stick to your dealer. If you want somebody who will just get the work done then checkout American Auto.

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corrina warwick

From tires & rims to hard to find used parts as well as new repairs this shop has the capability to take care of all your auto needs. People don't generally schedule their break downs, if it is a time consuming job they will drop you off @ wk *within a reasonable distance* or hook you up with a loaner if there is one available @ the time. This is a smaller shop so the prices are reasonable, and the employees are friendly. If you are looking for a good used vehicle @ a decent price. Their website usually has several available. They also have towing available although I have not had to use that service, just saying.

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Michael

Wow, what else can I say about these guys? After allowing me to have the car I wanted to buy be inspected by a third party, they agreed to fix the few issues that needed attending to at no cost to me. In addition to that, they also towed my old vehicle away at no extra charge, and gave me a ride to the lot! They went out of their way to ensure that I left their lot with a solid, dependable vehicle. I would recommend these guys to anyone who needs a solid, used car at a fair price.

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Kati Stone

Sarah made my experience amazing always makes me feel like a priority customer even when I'm coming for a small job. I would recommend them any day of the week, great service on my car an excellent customer service. I love supporting families like these.

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Austin White-Pentony

A+, very happy customer! Tia was great to work with and even texted me along the way with updates. My Pontiac needed a new door and they were able to find and order one for me from a nearby scrap yard (thanks, Frank!), and then put it on for me at a very reasonable rate. They even arranged a ride to work for me in a convertible. Professional, affordable & good people to get your car serviced with. Thank you!

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Brandon Miller

I've been going there for a few years now. Don't be shined off by other bad reviews, people are junking JUNK cars and getting paid just that and don't seem to like it. I don't have any experience with American auto when it comes to scrapping cars though, just service needs. But, the people there are usually pretty friendly, and always work with me to get what I need. Prices can't be beat on service or used tires. And they usually have what I need in stock. I will continue service with them and recommend to friends and family who need used tires and cheap service done.

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Jessica Opila

The whole experience was great from the time I walked in the door. They were efficient, genuine, trustworthy, and completely reasonable. I will be going here for all of my vehicle repairs for sure. It's not easy to find honest garages/vehicle repairs shops, and this, for me is one!

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Paul schaefer

Ok for oil changes but go somewhere else for major repairs. Do not risk them ruining your car! It's not worth the cheaper labor rate! Went there for brakes for my friends car. She lives paycheck to paycheck and was looking for somewhere cheap. The repair ended up being over $800, way over their estimate. Instead they said she could trade it in as is on a car in their lot they were trying to sell. After the trade in, the "new" one was $3,000. I helped her buy it because it looked good and seemed to run well for an older car. A couple of days later she noticed a strange noise and wobble in the car whenever she used the brakes. We took it back for them to look at and it turned out that one of their techs didn't replace the control arms as they had thought. They started working on it and it reminded me of me trying to fix a car after watching a youtube video. I've never seen such craziness. After waiting almost two hours they told us they needed to keep it overnight. Once she got it back it seemed better, but then the head gasket blew a couple weeks later. At first they said we bought the car as-is from a private party because they aren't a car dealer and that it wasn't their responsibility. My friend told them that wasn't acceptable and that they sold her a lemon and that they must've known about the condition of the engine. They grudgingly agreed to flush it and try a quick fix. Somehow in the process of them trying the quick fix, the engine block ended up cracking and the engine was ruined. After some arguing, they agreed to swap the engine with a used one in good shape from a totaled car. They took it and kept it for over a month trying to replace the engine. In the meantime they gave my friend a series of loaners each with their own problems sometimes breaking down on her. Stressful doesn't even begin to explain..... She eventually got her car back but the air conditioning doesn't work since the engine swap and just yesterday one of the front tires blew out. We took a closer look at the tires, and the front two were completely bald and the rear tires had almost no tread left. These were not the tires on the car when we bought it. One of the selling points was that they said they had just put new tires on it. We can't prove anything but the only possibility I can think of is that someone at the shop swapped the new tires it had when we bought it from them with the oldest most dangerous tires I've seen while it was there getting the engine replaced. Maybe they were mad about the engine they had to swap so they took the tires in exchange. Who knows. She's only had the car 4 months and it literally had new tires when we bought it. Now the front two have the metal mesh starting to come out on the edges where the tread was. Throughout this process my friend found out that they have a side business buying junk cars at auction and fixing them with used parts from junkyards, then they sell them from their lot. They do the least possible to clean them up so they seem in good shape. I assume they just clear the service engine codes too, because the service engine light came on less than a week after it came back from them both times. I feel like we got scammed and are left with a piece of junk but there really don't seem to be many options besides trying to take them to court and who can afford that? Stay far far away! They might seem nice and cheap and I think they do actually try to do their best, but they just aren't that good. I feel like they get themselves into trouble because they just aren't experienced enough to do major repairs and they have too much drama going on behind the scenes.

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Kristine Fracek (Krissy)

American Automotive has ALWAYS been my go to shop for the past 5 years. Quick and friendly service plus great prices compared to other shops. I've bought a couple cars off of their lot and they were exactly what I was told they were. No problems at all! Love, love, LOVE this shop!!!

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John P Patrick

Called a day ahead of needing a tire change, buying a full set installation, was told to come in anytime 9am-6pm. Stopped in at 10am next day with no techician available until noon. Receptionist initially wouldn’t schedule a time beyond oral. Came back at noon to learn the full set was sold, then they tried to sell me a set larger than was recommended for my vehicle. After this I still opted for two in stock. My tires where put on outside which is fine but feels like the balance job was poorly executed. (Might be because the technician was also busy talking to a girl smoking a cigarette while changing and balancing the tires.) Pretty bad experience. If you need quality auto service, this isn’t the place. I would recommend to go somewhere else.

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Laura F

They advertise that they will pay $500 if the vehicle is repairable or in good condition but this did not hold true when we spoke with them. They said there was no way they would give $200 with metal prices being so low. Would not recommend them. Ended up going to All Metal Recycling and they gave us a good deal!

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Timothy Mitchell

They gave me above top dollar for my vehicle to help me get another one after explaining to me in detail what it would need to be fixed. They finally went above and beyond and issued me an extra company check when I lost the first one in minutes! Great company

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Msanna babyy

I've had nothing but trouble with them today. I was told between 1 and 2 and I'm still waiting around for someone. I completely understand lots of cars need to be picked up but a call would have been nice. And they "lost" my paperwork after I called to check up on the arrival of a tow truck. Not what everyone said it would be

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Candy Gonzalez

The owner is very unprofessional, dishonest and rude. The workers were pretty pleasant. George, the owner is not approachable. He had a problem with my husband questioning a job they did on my vehicle and when he didn't want to deal with my husband, I decided to deal with it. He then was extremely short, while raising his voice at me while his child and other people were sitting in the waiting room. And said he didn't want to deal with me. I told him not to bad mouth my husband to me and to take it up with him and he stated he had my husband's number blocked. Which is fine, but either way to not allow me to speak and to treat me as though we didn't pay for a job that wasn't done correctly is not right.

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P Munson

I called to ask for a quote to have American tow and junk my car. Two different people at American told me $350-$375. I made an appointment for 9:30 a.m. the next day. At 9:40, no one had arrived. I called and was told that they were on the way. They finally arrived at 10:45. They agreed that the car was exactly as I described but offered $100 less than the quote on the phone after "calling the boss to check on the price". Prepare for missed appointments and bait & switch on a price.

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Rick DiPiazza

Great service and friendly. Stood in shop talking to the mechanic (skip) as he threw some tires on. Very reasonable prices and prompt service. In and out in no time, already started spreading the word to friends and family.

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Brittany Yanda

They were cool guys, came and bought two of our junk cars and payed way more than anywhere was. Do not try online junk car buyers they will rip you off. These guys are local and will work with you. Very happy with the whole process quick easy cash in pocket.