AutoZone Auto Parts 25428

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liberty locksmith

I called up to the store and spoke with a young man named River. I’m from Winchester, Va so I called about a part and River said they had one in stock. Since it was an electrical part, I asked if it was returnable and River said yes. I told him I live about about 35 minutes away and asked if he would send me a photo of it so I could be sure we were talking about the same part. He was kind enough to send me a photo and I was off to Inwood, WV. The part is now on and the car is running again. Thanks River for your help and service. I hope your managers are aware of what a great employee they have.

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QUESTIONS ANSWERED

Really bad customer service at the location. The young lady at the counter was not respectful towards me at all. Really have me considering never going there again. Hope management can address this. great customer service equals more success.

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Nathan Yates

I from now on only deal with auto zone because the staff is so knowledgeable of what they are talking about and on top of that they are very helpful and won’t have you leave until you have the right part! They are very customer focused and very friendly always going the extra mile to help and if I could say there names to let it be none I definitely would!!!

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Josh Freeman

The older gentalmen needs to collect social security and stop screwing things up around autozone. Might I suggest if you must keep working you could be a Walmart greeter. It's hard to screw up with that........

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Cindy Helmick

The 2 young adults were BOTH very attentive to Each customer entering store. Very polite, helpful and friendly

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Lindsay Heflin

Thank you Thomas C. For changing my battery this morning. You were the only person working and were still in a great mood and helped me a lot!

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Missy Grove

My husband stopped in yesterday to buy some jumper cables. An elderly man was stranded at Food Lion for hours needing his truck jumped. These gentlemen loaned a pair of jumper cables to my husband rather than him buying a set. This is a company that cares about their community. Nice job guys!!

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Kody Busch

Amazing customer service did not communicate much but man did he know what he was talking about I have gotten the wrong axle three times this week two of the boxes I bought were for my year make and model and a motor but we're still an inch too long I came here to try to buy one for a 96 Jeep Cherokee even though mine is a 2000 Jeep Grand Cherokee but the parts I have bought you have not fit he brought the part out pointed out that it was just a few centimeters too big I put my head down so depressed he takes off comes back five minutes later with a box throws it down it is my year my make my model we compared them he even counted all of the threads this man made my whole year I've been to two different AutoZone's two different advanced and went through RockAuto seems every auto parts stores hiring people that don't know anything at all could not even get one to tell me what my codes meant you really made my Daddy and will probably be driving the 30 minutes to this store from now on

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Andy Micklin

A couple weeks ago I visited and some employees were smoking and or vaping at the door. The entire store smelled like vape. When I left, and as I walked out an employee blew a huge vape cloud that I had to walk through. I had to throw my mask away.I returned the other day and employees were at the door vaping. I went to your competitor.

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Heather M

Order parts at the store because they didn't have them had my sister pick them up I was missing two parts I go to the store and they said I'm not in the system. I showed them the receipt but got told to call in the morning to speak to manager but got everything worked out and got my parts I always go to AutoZone