B&R Auto Wrecking 97701

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David L

I guess I shouldn't expect much from a wrecking yard. Took them a week to get a rim off a tire and notify me it was ready for pickup. I had tools in hand based on information provided by the main office, advising me I could go in the yard and get it myself. I understand the liability piece. But I dont understand the conflicting information being given by a customer service agent who is not on site. Even the guy at the place told me they tell customers misinformation all the time. On top of that, I was sent on a wild goose chase around a very muddy facility with hazards all over the place and large equipment running around me. I don't scare easily, but it was concerning considering the operator didn't seem very concerned that I was walking around his equipment. All in all, it was a terrible experience. If there was a zero, I would have put no stars.

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JAYMI WEST

I worked in this industry for many years, so my expectations are based in the reality of the product and the service you should expect. Chip earned all five stars, he was pleasant on the phone and took into consideration what I was looking for specifically and went above the expected to find it. He followed the sell throughout the process, making sure that it arrived on time and the condition that I expected. We picked the tailgate up at the Bend store and I was delighted to see it was exactly as he had described, the guys at the counter were great, friendly and helpful. In the end, it saved me well over $2000.

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George

I have been looking for particular parts for quite a while and have spoken with many representatives from all over the country but never have I ever gotten as much help and professionalism from a wrecking yard. Usually I get a very rough half hearted attempt at service with very little interest in searching outside their direct vicinity. I believe his name was chip was attentive, professional, courtesy and actually brought a professional feel to wrecked parts search... absolutely five stars