We ordered a Seat for a customer on 1/18/22 and was told we would have it by the following Friday 1/21 or Monday 1/24. I called on Tuesday and they said the seat didn't get removed from the vehicle until Thursday and did not get put on the Truck until Sunday. I called again and they told THIS Thursday or Friday. We're here Friday morning 1/28 and somehow someone forgot to put this seat on the truck. My Customer has already been without a vehicle since 1/18 and now I have no idea. All that had to happen was update and transparency and clearly they cannot do that as a business.Service: Part finding & extracting

Attempted to purchase a back glass from them. Was told it was pulled and would be shipped to my local location within 3 days. 1 week later called and found out the one I was told was pulled was damaged and I would have to wait another week for them to pull and ship. After another week passed called them again and was told they where not "allowed" to pull the glass per there boss at the other location and I could come and pull one myself. Was never contacted by them during the whole process and had to reach out to them each time. Did actually refund in a timely manner though, hence atleast one star.

As far as parts go this place is always on my radar. Either if I am looking for parts for myself or for others. They have a very great selection especially for newer vehicles and at a great price for the most part. The way the condition of the parts are described are accurate and I have yet to have any issues. I've only sent people to pick things up for me but it is nice knowing that if I go there I won't waste my trip or someone else's. My biggest issue with this place and this is a big one, is the fact the communication is a very weak point. When I called I go through a rather annoying automated system and after being on hold for a bit I finally get redirected to a person only to get their voice mail during business hours. You can imagine how disappointing this is when you need to talk to some only to waste all that time. I might as well get the voicemail right away just to save the entire headache of waiting. If this gets improved I will definitely come back with a 5 star review otherwise.

Had the parts I needed, didn't have to pull them myself, and they were at a better price than any place else I called!!!! I will definitely be back for any parts I may need in the future! Highly recommend this place!

Didn't have what I wanted this time but you can't fault them for it, Chevy Luv parts are hard to find that aren't long past due for the big melting pot. Experiences prior to this have all been good and had what I was after

Always have good quality of used working vehicle parts. Reasonable price and friendly customer service.

My experience there was great! All the workers were very welcoming and helpful. 10/10 recommend Service: Part finding & extracting

I really love these guy's and they have the best selection and customer service in the industry. You get your own personal assistant to help you find what you need in there inventory as well as someone who cares to make sure everything that's agreed upon stands till the end of sale. No gouging you on the way out the door... amazing establishment that is growing strong because of there systems and processes in place that are revolutionary.... great job B&R auto wrecking !! Keep up the god work and I'll be back soon....

Nobody is on the same page. Tried to order an engine and one person said to call a few hours prior so it can be pulled and another said up to 72 hours and wait for a call. Guess they don't want to sell parts. Ended up rebuilding the engine, it was quicker and cheaper.

I got hung up on emideitly, I called back and the computerized answering system asked if I wanted to talk to the same person again. 🚫 NOT