I called best use auto parts looking for a motor for a 2004 GMC and the customer service was great. They worked with me very digitally to find the right motor, however, was not able to. But in good faith they gave me a full refund and I was satisfied with that. I would recommend them to other's with no problem. Thank you.

I didn't complete order from this retailer and provide reasons and issues encountered:a. ordered vehicle part on Day 1 and called back on Day 2 to tell me the part price was unavailable (due to an error on their end) and replacement part had a price increase by a few many hundred dollar. Bait & Switchb. As my billing and mechanic were in different states - I found it extremely unprofessional their accounting team called my mechanic shop and stated they found my transaction suspicious. My mechanic had nothing to do with my order or required that disruption.c. I wish to give them above 1 star like 1.5 as the rep did communicate even though at times not flexible but was responsive.d. The entire company was unfamiliar with usage of virtual credit card number for online transactions.NOTE - all the reviews with 5* all appear to be coming from users/profiles out of India. I thought this retailer was based in Mercer Island, WA and don't think they are shipping parts international (different cars and configuration) but maybe I'm wrong! Not fact-checked but not sure how authentic all reviews listed below. Google is that legit?

The worst company I have ever done…The worst company I have ever done business with. If I could put zero stars I would do it. After speaking to Roy and giving him the correct info for my vehicle, he still sent me the wrong engine. I called him and told him that the engine code is wrong and it is the wrong engine, his reply was, let’s talk to one of his mechanics. Also the engine that I was quoted on was said to have 120k miles, but the engine that I got had close to 200k miles. His mechanic recommended I install a round port intake onto rectangular top engine intake. AND THIS A MECHANIC?? Roy wanted me to send him pictures because he thought I was lying. I told him to come pick up the engine and get me correct one. He replied that the engine I want will cost an additional $500, even though they have all the correct info. He said the it was because of short on inventory. I told him no, we don’t want it, in fact they should be giving me a discount for waiting for a week and then I would have to wait for another week. Over the next two days 3 different people contacted me trying to convince me to buy the engine. I told then no unless they are willing to do it for $800. I still have to verify if the owner was willing to wait for another week too. At this time Tom told me that I can call him on Monday if the owner is ok with everything and order the engine for $800. When I called Roy, Tom, Alex, John all said the new price is $1500, take it or leave it. I don’t recommend anyone doing business with this company because they tell you one thing and then they lie.

Convenience of buying an excellent transmission and getting my part delivered so fast at my doorstep brought me to BUAP in the first place, but professionalism and courtesy is what keeps me coming back. Be it buying a part experience or sending my part with dedication and care. They are always reliable and prompt in their service. Veronica was my agent and working with her has made my first time buying a used car part a smoother and lighter experience. She truly cares about what you need and she went above and beyond to make sure I had all the information required to make the right decision in purchasing my first transmission! She comes highly recommended and anyone would be glad to have her as your agent. I have absolutely found my car part center. And I would like to send a big thank you to Veronica Bella for guiding me through the buying experience and shipping of my part with care, making sure they arrived in perfect condition. I appreciate your service. Thank you .

Ordered a used engine from them and they took the time to test it and make sure everything was in perfect condition, their response time for any questions is really quick and my engine (70k miles) is just purring in my 2013 dodge journey like a brand new car!

Carlos an Tom we’re great with Handling my transmission issues. Shipping was fast and offer a guarantee. Thank you

Top notch services were rendered with utmost follow ups & constant updates for my 2004 Ford F-150 Engine. Highly recommended.

These guys are what the name says!! Best Auto parts, and that’s no bull!! I bought a engine and parts from these guys and no issues out of neither. I will continue going to these guys for all parts for my vehicles..

Fast delivery and the best reliable part for you at BEST USE AUTO PARTS. BEST COMPANY WITH GREAT PRICES

GT auto has been doing business with best use auto parts for better part of a year now their parts come with warranty it comes with prior knowledge of running and condition I would highly recommend doing business with best use auto parts Tom is who I deal with all the time