Brandywine Automotive Center MD 20613

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Crystal Beverly

Was told it would 2 weeks to replace the transmission. Now over a month with my suv. Everyone from Mary to Joshua is making excuses. They sent the wrong transmission, then got the right one but it was never taken to the mechanic, then the mechanic has to fix his own car first, no one cares that I am still paying for a rental. My car is NOT priority to them even now that it’s taken double the time they estimated me.*****edit to add yes another transmission was needed but the employees there still could have handled this better. We were told another transmission was ordered. 5 days later when we called to check on the status we were told it was not ordered and given no reason or explanation to why. Was then told it was rushed. On Friday we were told the transmission is there and car would be ready in a couple days. Monday that it was being worked on and would get a call back to see if it would Tuesday. No call back. On Tuesday/today was told the transmission wasn’t there and no one had started on the car. Joshua went and “found” the transmission and called me back to let me know when the mechanic decided to show up for work after fixing his own car that it would be started.

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Antonia Tibbs

The worse experience of my life. I had to get a transmission I thought that what was quoted was reasonable got that done. Once I picked up my car 11/29/25 the same day my engine light came on. I took it back just to have to spend even more money I was told i needed spark plugs and a coil replaced got that done. Picked my car up 12/6/25 just for it to sound worse than what it did being brought to brandywine. Now I have to get a whole new car because the idle on my car is so high, it never ran like that before sounds like it’s about to break down. I will never ever take a car or even suggest anyone to go there ever. $5,500 a waste and I got to pay that back plus my new car. DO NOT TAKE YOUR CAR TO BE WORKED ON Do it at your own risk

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Dimitri Gross

Very rude customer service and I hope they get shut down. I have been looking for a rim and a tire all day long, nobody sells them in Waldorf. 3 different people told me to try the Brandywine Junkyard. I call this number and as soon as I asked if they had a rim and wheel they hung up on me. I call right back, a new guy answers the phone. I asked mWhy did the other guy hang up on me?’ And guess what the new guy does……he hangs up the phone even quicker than last dude!!!!! If answering questions is too hard a task for you, then find a new job. Bums