Brandywine Automotive Center 20613

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Trey Black

I bought a compressor for my truck. It didn’t work. I was told to go to the main location in Brandywine to return the product. As I walked in Brandywine 2 gentlemen behind the register just looked at me funny. I said excuse me I am here to return this broken compressor that was sold to me. Long story short, they made me drive all the way back to Bowie to return the broken item.. as I drive 40 minutes out of my way to Bowie, Billy said oh yeah I gave you a discount on this and I said yes I am military thank you but the part doesn’t work. He said ok 24-48 hours it’ll be back on the card. I said I’ll take my receipt. He look at me and said IM NOT GOING TO RE-NIGG ON YOU.. i said my receipt please and left upset. Certain things you don’t say to people. That is completely Rasist

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Red Hollow

Very rude customer service and I hope they get shut down. I have been looking for a rim and a tire all day long, nobody sells them in Waldorf. 3 different people told me to try the Brandywine Junkyard. I call this number and as soon as I asked if they had a rim and wheel they hung up on me. I call right back, a new guy answers the phone. I asked mWhy did the other guy hang up on me?’ And guess what the new guy does……he hangs up the phone even quicker than last dude!!!!! If answering questions is too hard a task for you, then find a new job. Bums

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Jorman Martinez

This place is trash!!! Worse customer service anyone can get. Don’t care about satisfying the customer and disappoints very often even when reading bad reviews and giving them a shot. It was about an hour and a half before closing and each time I call, I get put on hold and leave me there for more than 20 mins. I wanted to purchase rotors and had a simple question since I was about 25 mins away and was simply trying to get an answer to my question. They rudely pick up the phone and just puts you on hold. Never received a call back and don’t expect to do any business with them in the future and hope any future customers turn around at the front door and have a change of heart. Please read and see how bad there customer service / services are in general. I made a decision that cost me time and not money thank god. These people need to be shut down and have a better management take over. Worse place anybody can go for any services. Please don’t turn the cheek and hope you get a different result. We are all living proof of bad customer service and it’s all in writing. They will reply trying to sound like they really care about customers when they don’t and really want your money. They give out life time warranty because they know they aren’t 100% with there work/products. Read that they had serviced a persons car around August and didn’t get it back til December with the car still not running good. Simply contacting a client can resolve a lot but they fail to do so. Customer service is about keeping customers up to date with progress on whatever’s being done is a huge part of customers feeling comfortable and safe having there vehicles being worked on. Don’t give a date of to finish if you know your backed up. People need there cars and isn’t fair when being lied to. Smh hope this place closes and hope nobody goes there looking for services!!