Brandywine Automotive Center 20613

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Jorman Martinez

This place is trash!!! Worse customer service anyone can get. Don’t care about satisfying the customer and disappoints very often even when reading bad reviews and giving them a shot. It was about an hour and a half before closing and each time I call, I get put on hold and leave me there for more than 20 mins. I wanted to purchase rotors and had a simple question since I was about 25 mins away and was simply trying to get an answer to my question. They rudely pick up the phone and just puts you on hold. Never received a call back and don’t expect to do any business with them in the future and hope any future customers turn around at the front door and have a change of heart. Please read and see how bad there customer service / services are in general. I made a decision that cost me time and not money thank god. These people need to be shut down and have a better management take over. Worse place anybody can go for any services. Please don’t turn the cheek and hope you get a different result. We are all living proof of bad customer service and it’s all in writing. They will reply trying to sound like they really care about customers when they don’t and really want your money. They give out life time warranty because they know they aren’t 100% with there work/products. Read that they had serviced a persons car around August and didn’t get it back til December with the car still not running good. Simply contacting a client can resolve a lot but they fail to do so. Customer service is about keeping customers up to date with progress on whatever’s being done is a huge part of customers feeling comfortable and safe having there vehicles being worked on. Don’t give a date of to finish if you know your backed up. People need there cars and isn’t fair when being lied to. Smh hope this place closes and hope nobody goes there looking for services!!

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Arthur Snyder

The ability to locate model and year for a given vehicle was very helpful to me. I did find the part I needed at a reasonable price.

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Hatari Nero

I purchased an A/C compressor for my 1998 minivan from Brandywine. The compressor was installed by an auto repair shop that was located near my home. The salesman at Brandywine Junkyard told me that the compressor was just pulled from a minivan and was working (He ensured me of that). The A/C compressor that I received from Brandywine was in worst condition than the old compressor that was in my minivan. The compressor in my vehicle had a broken clutch but no leak. The compressor from Brandywine had a broken clutch and it leaked. So, I paid $300 to have the old compressor replaced with Brandywine Junkyards (junk) compressor. When I tried to return the compressor I was told, "That is the risk you take when buying used parts. We can not refund you". The manager then went on to blame the shop I took my minivan to for the damage even after Brandywine's own mechanic (Joe) told them that the compressor they sold me was BAD. Now I am out of both the $300 I paid the shop and the $96 I paid for the compressor. Bad business looses business. If you are not a trained mechanic avoid Brandywine Junkyard.