Capital City Salvage 02919

O

O.G. Mass

The guy that works behind the counter that acts like he is the owner is very rude. I called before I left boston to tell them I was coming to pick up a part. 1 hour and some change later. I get here and the part has not been removed from the donor vehicle. So in order not to come back I have to wait. This guy tells me he's not the one who answered the phone. So I say, how many people do you have answering the phone That does not pass on the message that a customer is coming to retrieve a part. His response to his sister that was standing behind the counter with him was these customers always want to argue. I politely checked him then proceeded to wait on my part. The unprofessionalism is real here.

P

P

Believe all the bad reviews. Probably the worst point of sale experience I've ever had. The lack of customer service skill, bad attitude, shadiness, and questionable sales tactics in general. Teach this guy a well-deserved lesson and take your business elsewhere.

D

Dad's Account

So I went to the yard and spent 45 mins trying to find the car in the yard before someone finally was able to get anyone help me find the vehicle. Once we finally found the car I had to come back the next day to get the the seat it was missing the head rest which when I arrived was told it was an additional charge for it. I got the seat home and the seat didn't work. I called them the next day and was told they wouldn't replace or return the seat that didn't work. I was told sorry you're out the 200 and hung up. Ill be reaching out to the BBB about their business practices. Do yourself a favor find yourself a better place for parts....