Certified Auto Recyclers MN 55304

J

Jennifer Wilcox

I own a 2015 Toyota Sienna van that had some damage to the right side due to a side swiping. Since the internal latching mechanism to my door needed fixing, we decided that we would just purchase a new passenger front door. We looked on eBay and found a door being sold by Certified Auto Recyclers and verified that the door would fit our van. What ensued was a nightmare. I will never deal with this company again. Their listing claimed that the door would fit a 2015-2020 Toyota Sienna van. They did acknowledge that there were some small dents but that the door had everything except the side view mirror. After the door arrived, we unpacked it and did find a few dents in the door panel. Upon our attempt to install the new door, we discovered that the door would not fully close. We removed the door and laid down the replacement door next to our original door. In almost every measurement, we found that the replacement door was approximately 1/2 inch off in almost every direction. The curvature of the window portion was also much larger than the curvature of the original door. We contacted eBay to see about obtaining a refund and were told that we would need to return the door no later than July 21st. The company received the door back on the July 16th. We were also told that we could message the company directly through eBay, which we did. Originally the company claimed that there was no way our van was a 2015, stated that it must be a 2014, and requested the VIN#. We provided that number as requested. The company then claimed that the "accident" had flattened out our door, which it had not. The damage was the internal latch mechanism and some paint transfer with minor denting to the door panel. We were told that we would have to pay the shipping to return the door and that after three days our credit card would be refunded for the purchase amount. After receiving the door, Certified Auto Recyclers requested a review from eBay then denied our refund based on the door not being returned within the allowable time frame. At no time during our message correspondence with the company did they indicate that we would already outside the window for returns. This was even after the person responding to the messages looked up the original order information. We were also told that shipping had cost about $350. We appealed the refund denial and were promptly denied again as a final decision in which we had no other appeal recourses. We believe that the company misrepresented the door and suspect that they knew the curvature of the window was larger than the window for a 2015. Instead of stating upfront that we would not receive a refund, the company let us return the passenger door, at a cost to us of about $1564. Now the company has the door back and they can turn around and sell it again to some other trusting consumer, leaving us out approximately $2500. We are considering filing a lawsuit against the company to try and recover some if not all of our costs. Do not buy from this company unless you can verify for yourself by visual inspection that their products actually fit. The larger of the two doors is the one sold to us by Certified Auto Recyclers. The smaller door was the original door off of our Toyota Sienna van.

T

Tasal Mulakhil

Very good customer service the parts are very cheap here from other places

J

Jaret Sweet

Outstanding folks here. I work in salvage myself and I looked and looked for a hard to find belt tensioner for my old convertible. Other yards weren’t willing to even look for the part, even for a fellow salvage worker. To my delight, I found Certified’s eBay store which had exactly what I needed! I was super excited to find it! I placed my order and it shipped literally within minutes. It showed up in record time and was in perfect shape. Looked like a brand new part. Thank you for an amazing experience, folks! I’m happy!