Copart - Chicago South 60411

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David S

Sublot. Slooooooow… zzz…I arrived at 8am sharp for my 8am appt and waited in a long line, also had a 9:30. Now it’s 12pm and there is still another truck in front of me in the line. I hope the main lot will give me the car I scheduled for 11:30. Let’s see. But no matter what 1star, way too slow here at the sublot. Look at this pic. There is room for 2 more trucks but we have to wait for the forklift drivers to tell us to move up… for sure only adding to the slowness of the line.

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Ali AL shamry

Customer service was not helpful at all not professional not friendly we purchased a car only this location they not gave the title to the driver I tried to ask her if she can gave me trucking number or let me know when they will send it she not explain to me she said the trucking number needs a to created after that we will ship it…. They supposed to be saying title pending.. because will take forever… no more paying A car from this location I see all reviews talking about the customer service horrible I believe the manager is not care about this….

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Gretchen Dust

If I could post negative amounts of stars, I would. I am not a dealer, just a person that with the circumstances of my car, was forced to deal with Copart because of an auto accident involving a deer and a 16-year-old. When I was called by my insurance company to inform me that my car was totaled, a devastating experience, I realized I had forgotten to grab a few things out of my vehicle. Not much, an Ipass, plates, and miscellaneous things in the glove box. As my adjuster stated the hours and gave me no indication of restrictions, we started our drive over to Copart. I called directly to state I was en route. The first woman, extremely rude off the bat, asks me which lot. I didn't know what that meant, nor would I have that information told me if I don't have the lot or the VIN, I cannot be helped. She also stated the lot closed at 3:30 pm. When I asked why that isn't stated anywhere, she told me to stop yelling. That was odd considering there was no yelling from my end. I assume that is the way to remove dealing with people. I hung up, started to head back home, and called back. The second woman asked for my car's make and model and was able to tell me the lot number. Strange how moments earlier this information could not be given. Still, they would not be able to allow me onto the lot at 4 pm. This needs to be communicated to the insurance companies or have a way to convey that information to alleviate additional trips. The following day, armed with the lot information I went into the office, not one person looked up from their desk to greet me or direct me on what to do until a girl walked over to ask for identification. Once finally addressed, I had to then continue to another lot. Some potholes can land your current vehicle in the same junkyard. Once here, checked in again so my car could be brought to me to remove any remaining items. I had toyed with the idea of buying my car back, once you see how the loaders move the cars around, you'll quickly abort that idea. My car was placed in the middle of a puddle and I was going to have to launch through the trunk to get into it. The guy stated that is why he wears boots to work...I do not work here nor would I expect to have to swim on this winter morning My husband went back to drop off my title for fear I would have ended up in a situation I didn't need to be in. 40 minutes after waiting another rude woman asked about paperwork and proceeded to take people ahead of him. Only for some other patron to try and fight him for line placement. I guess in the line of work you hire the DMV cast-offs to torture you for all the time you spend in this run-down garbage heap. It doesn't take much to have manners but there isn't a soul in this place with any. May the odds be ever in your favor!