Copart - Chicago South IL 60411

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Marcus Harris

This company as a whole is a joke and a clear example of what happens when you hire unqualified people to do a job. I've been trying to schedule with these people to pick up my motorcycle for days. Talked to some incompetent lady with a bad attitude and specifically told her to schedule the pick up for the following day then give me a call before they come get it. She reluctantly agreed and said ok. Next day, no call and my bike has been sitting outside all day getting rained on. At this point I could've rolled it by hand and got it there faster. No wonder they have less than 3 stars at all locations. Insurance probably uses them because of dirt cheap prices. Safe to say that you get what you pay for!

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Jasmine Mckinnon

If I could leave 0 stars I would. My insurance had them to pick up my car from my house. I specifically told the driver not to start up my car because it doesn't have any oil in it. He then proceeded to start it up. So now I have to get another engine since he didn’t want to listen to me.

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Gretchen Dust

If I could post negative amounts of stars, I would. I am not a dealer, just a person that with the circumstances of my car, was forced to deal with Copart because of an auto accident involving a deer and a 16-year-old. When I was called by my insurance company to inform me that my car was totaled, a devastating experience, I realized I had forgotten to grab a few things out of my vehicle. Not much, an Ipass, plates, and miscellaneous things in the glove box. As my adjuster stated the hours and gave me no indication of restrictions, we started our drive over to Copart. I called directly to state I was en route. The first woman, extremely rude off the bat, asks me which lot. I didn't know what that meant, nor would I have that information told me if I don't have the lot or the VIN, I cannot be helped. She also stated the lot closed at 3:30 pm. When I asked why that isn't stated anywhere, she told me to stop yelling. That was odd considering there was no yelling from my end. I assume that is the way to remove dealing with people. I hung up, started to head back home, and called back. The second woman asked for my car's make and model and was able to tell me the lot number. Strange how moments earlier this information could not be given. Still, they would not be able to allow me onto the lot at 4 pm. This needs to be communicated to the insurance companies or have a way to convey that information to alleviate additional trips. The following day, armed with the lot information I went into the office, not one person looked up from their desk to greet me or direct me on what to do until a girl walked over to ask for identification. Once finally addressed, I had to then continue to another lot. Some potholes can land your current vehicle in the same junkyard. Once here, checked in again so my car could be brought to me to remove any remaining items. I had toyed with the idea of buying my car back, once you see how the loaders move the cars around, you'll quickly abort that idea. My car was placed in the middle of a puddle and I was going to have to launch through the trunk to get into it. The guy stated that is why he wears boots to work...I do not work here nor would I expect to have to swim on this winter morning My husband went back to drop off my title for fear I would have ended up in a situation I didn't need to be in. 40 minutes after waiting another rude woman asked about paperwork and proceeded to take people ahead of him. Only for some other patron to try and fight him for line placement. I guess in the line of work you hire the DMV cast-offs to torture you for all the time you spend in this run-down garbage heap. It doesn't take much to have manners but there isn't a soul in this place with any. May the odds be ever in your favor!