Called first to find out what I needed to do so I could get my belongings out of my vehicle. Getting through directly to them was a bit challenging but when I did. The woman I spoke with was very pleasant and helpful. The staff there was very friendly and helpful with my needs. I suggest you scan the barcode at the window outside to check in. It makes life a whole lot simpler. They will text u through all the steps u have to take from there on.

I only can say this. It used to be much better. Sometime you drive there and they will deny you from preview cars. They want you to buy without seeing the car first. Only 2 car allowed to see per visit. That’s ridiculous. Driving 2 hours to see 2 cars. Customer service non existent.

Thank you so much for everything!! It was my first time buying a car on Copart and I have a lot of questions ...... between the app and calling constantly to costumer service they help me a lot once you understand the app everything is easy 😉

This place is an absolute joke! Office personnel are either unfriendly or incompetent; arrived to collect belongings from our car, was told the day before we could take the wheels we are still paying off so long as we replace them. Get to the yard and the lady in the office says we can't do that unless insurance releases them. Would have been nice to know in advance since this is our first time totalling a vehicle. This was after we were snapped at for not knowing we need to "check in" with an app, which could have also been explained the day before when we called. They tell you one thing one day, then you show up and its completely different the next. If your car ends up here after an accident, don't expect to get it back or get any freaking help from the people here at this place!! Also expect to be treated like you are stupid, sadly kindness isn't something they have here.

Ok I bought a car and paid for everything including shipping so I have been trying to call them all day to arrange shipping 8 times I get asked to hold and they never get back to me or I call and put in for callback and they never call me back. So finally I call member services and they put me through to a copart lot in California and I explain what is going on to them and they tell me that they have 10 business day to deliver the car and I will get a call 1 hour before delivery to know its coming I have a job and i just cant up and leave without a proper notice if some one from the York Haven office could have told me that and not have been rude I wouldn't be writing this negative review about them ....and it's the first time I bought a car from copart York Haven so how am i supposed to know that when they don't tell me that .... God Bless Them All!!!!

**BEWARE YOU NEED THE TRANSPORTATION APP TO PICK UP YOUR LOT**I emailed Jeff, the manager prior to my trip, if he would have been more specific and said use the "Transportation App" instead of saying "Use the app" I would have known I needed an additional app just to get the car out and not the Copart Mobile App that I use to get into the "virtual queue" at other locations to grab my documents and then the loader brings the lot out.The only place it states anything about using the Transportation App is in their "Covid19" section of the website. It doesn't pop up in the "You've won the lot" email, nor the invoice, nor in the location's specific site, nor in the "Pay and Pick Up" section of the website. You either find out if you happen to look at their "Covid19" section or once you arrive and get told you need an additional app just to get the lot out.The only helpful person was the lady who drives the one of the loaders, she was kind.

DO NOT BUY CARS HEREThis yard can not accommodate the volume of cars they are selling. They give your driver a first available appointment for а couple weeks forward because "the yard is full and they are short handed". They tell you that they will adjust the storage whenever the driver pickus your car. When the cars are picked up they tell you that no storage will be removed and you could schedule an appointment for any time, you were just lazy. And it is your responsibility to pay for each and every day. So they are straight up liars.Not to say it takes forever to get a hold of anybody over the phone or email.

This location was organized and efficient. The staff was helpful for the most part. I did have what I would consider a negative interaction with one of the men working in the lot. As I was leaving the lot he was not courteous during our exchange. I greeted (Like, "What?") because he was staring angrily. He asked if I had my paperwork and called in over the radio even after I offered it up. He was told I was good and let me go.I wouldn't ding this Copart location hard on this because one person wasn't big on customer service which is why I still give them a 4 star rating.Overall my transaction was good. The staff inside and the gentleman that escorted me out to my lot were very helpful and polite. I will definitely be returning.

The customer service associate that picks up the phones is very rude didn’t want to hear what i had to say, just kept talking over me. Copart has never been nothing but great to me on the phone. but the employees at this specific location don’t really care to help you they are very mean. I got no help.

Very rude workers , managers is even worse. Don’t buy cars from here . Transporters have to wait hours to get car even with appointments. I am dealer and I am done with these fraudsters