Deerfoot Used & New Auto Parts, Inc. 18091

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comporangegt

I purchased a window regulator from these folks and the process was excellent and they shipped the part to me, had no issues with it. Fast forward a month or so and another regulator went on my car. I called them and they had one I needed. They tested the part prior to shipping and called to let me know it did not work. That’s a stand up way to run a business. If I need any more parts I’ll be going back to them.

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J P

Purchase a bumper there and went to pick it up on Friday. When I got there it was very dirty, which was fine with me. I loaded it on my truck and when i got home i unloaded it and started to clean it up, when i realized it had a dent, that was not noticable due to it being dirty. Since it was already late in the day we decided to wait until tommorow to call them. We missed them saturday but when i called today(monday) they are giving me a hard time. Theyre saying why did i wait 3 days to call them and it wasnt damaged when i recieved it. So they asked me to send them pictures which i did and now i think im stuck with it. I already had felt like i was overpaying but for the convenience of it being down the road i put out the 400$ dollars for the bumper. but expected it to be dent free and if they would of said inspect it fully now before you take it because there no returns then i would say thats my problem. But nobody ever said this. I'll update if the situation changes UPDATE AFTER RESPONSE: Well I'm a little confused that you had time to respond to my review but never tried to contact me to clear the situation up. Now another day has gone by and I guess I am stuck with this dented bumper. I will wait till the end of the day tomorrow to hopefully hear from somebody

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Paul Murjani

Called Deerfoot spoke to Frank he was the only place that had my parts for my E150 ford van. He described the part and it was exactly what he said it was when I got there. I drove down from east stroudsburg. Let me say Frank and his team were friendly and great to deal with. It a clean,well organized place and I will only call them first when I need anything for my cars. It was worth the drive. Thanks Frank Paul and Steve Murjani

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Dave Strick

They sold me a transmission and my truck is running. I'm a happy guy. Nice people. Bought a piece to my bumper and about to install it.

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S TOO NOSEY

What a wonderful crew....Needed to get a replacement part for an older car. They were so accommodating. Arrived on time as promised.....THANK YOU

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Amanda Schroeder

Everyone was so nice, and the parts were much cheaper than ordering online.

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Ron Strulic

Great customer service. Very plesent and helpful on the phone. Called today and said they will call when pulled. I said no rush and about 2 hrs later got a call the part was ready for pick up. Definitely will do business again with them and well worth the drive from Scranton.

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Patrick Norman

Needed a drive shaft called Saturday morning it was ready to be picked up within an hour. Got it home to realize it was the wrong one. First thing Monday morning made a phone call no questions asked we will take swap it out. Few hours later it was ready. Needless to say perfect fit and my old truck is ready to plow snow one more winter. Was I upset I got the wrong part auredo I realize are all not perfect sure but the no fuss to exchange made me happy.

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WIllie Newson

Very good parts at reasonable price in good shape

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Sarah Freeman

I've come here for parts for two different vehicles and my father, brother, and stepmother all come here as well. Fairly priced parts, they usually have what we've needed, and if they didn't it was shipped to them fairly quickly. Friendly staff, very knowledgeable and helpful. First place we go to.

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Joseph Tluczek

Absolutely horrible experience ! Sold me a bad motor for my transit connect. Haven’t even driven 2k miles and it spun a bearing. Also , when I called I was greeted by a extremely rude owner! Hung up on me in the end too. I told them the van was not in use due to the transmission and wrap being finished. The 90 day warranty is usless. Should be by the miles. This time I’m gonna buy the engine from not someone so shady and rude.

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Brent Brugler

Ordered a space tire and rim for my mini van. Charged me a fair price and even took my old one for free!

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Mark Esbensen

Extremely friendly and helpful in person and on the phone. They checked prior to my arrival to confirm the part I needed was in stock and also sent me a picture of the part I wanted to clarify that's what I needed before I made the trip over to their location. Deerfoot has professional experience and a Great Group of employees to assist your every need when it comes to used or new automotive parts...

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Ana Hernandez

Deer foot is a great source of quality guaranteed auto parts! My son spoke with Kat to get a fuel tank for my car and it was affordable, and functional definitely recommend this auto store!!

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Gabe sullivan

Stopped in for a new battery on my Subaru and the staff was was nice enough to install it. Was there for a total of maybe 10 minutes. He even put in a bigger sized battery. Great price. Overall great experience, thanks Deerfoot!

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kelby artist

Frank helped me locate a bumper for a 1995 Mazda truck. The price was less than expected and it arrived very quickly. The customer service was professional and the staff is very attentive.

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JOHN DEC

Bought a used starter. Asked the counter person if it worked. Yes it does. Installed part. Did not work. Brought back got an attitude from owner that said it does work after he tested it. Very Rude person. He charged me a 25% re stocking fee. 😳. Never had any wrecking yard in my life charge me a restocking fee 😂. Please do yourself a favor and take your business elsewhere. Seriously. You will thank me.

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Laura Zollo

Best customer service, a truly great business. Trustworthy and helpful. Reliable parts. Thank you to Frank and Dakota for getting me the parts I needed for my Toyota Sienna and my Honda Civic. You guys are the best! (-:

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Gus Mimikos

Loved this place. I came for a rare part and came away with a smile and the employees were very nice to deal with.

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Ryan Bennett

I called Deerfoot earlier this morning for some parts for my 4th gen Camaro and they had everything waiting for me when I got there. Very clean parts and exactly what I needed. Fair prices too, it was worth the 2 hour trip from New Jersey!

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saviri

Great prices on parts

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Mike Brenner

Bought a used transmission, while briefly speaking with the sales rep he offered more parts for my trans swap versus going to a pick a part junk yard. Prices were very decent and the parts were cleaned up a bit and they helped loading the heavy trans into my car. Pretty clean store for being a salvage yard and sales rep are very friendly and willing to work with you. I will go back they're again.

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John Englert

After calling them for price and availability of a part I was told a price and told the part would be pulled for me the next day and I gave them my phone number. Upon arrival I was told that they didn't have the part but could get it for me the next day, they also said they tried to call me that morning to inform me of this, but the phone number was not even close to the number I gave them the previous day. When I asked them the price I was told a price $20 above the price I was quoted the day before. When I told the counter person the price I was quoted he smartly replied, I didn't tell you that price. This is the first time I tried to do business with these people and the last. The only reason I gave them 1 star is because this wouldn't post without any stars.

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John Angeleri

As an auto repair shop owner, we have need of good used parts from time to time. Since we started using them about 17 years ago, Deerfoot has never disappointed us. Even if they don't have the part we are looking for, they can point us to who best to call next, but that is rare. Fast, efficient and priced right! Thanks Deerfoot!

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Chase Humphreys

Always a pleasure when visiting Deerfoot. As soon as you walk in the door the employees are never hesitant to help you immediately. These guys are multitasking kings as they are always busy. Frank at the front desk is always very knowledgeable with troubleshooting my car issues as well as getting me reliable parts for my cars. These guys are professionals and know how to treat customers. Deerfoot is clean, only provides reliable parts, and has the best prices anywhere.

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Daniel Castro

Warranty and lack of ownership....I bought an engine based on a recommendation from my mechanic. I thought with a warranty they must test what they sell. The results were costly and horrible. The engine smoked and leaked oil. Was also louder the more I drove it. I drove it for 300 miles and just got worse. When I addressed the issue and asked about the warranty,I was treated poorly and as if I was stupid. Very rude with the attitude, "what do you want me to do about it"? As the customer, I made suggestions but was give the run around for 2 weeks. Finally, I suggested that they buy my car since their engine was in the car and I was not going to pay to take it out so I could meet their warranty. Finally, that worked and I settled for less than the car was worth but had to cut my losses. I would not buy anything from them as they cannot be trusted. Before I bought the engine I asked if I could see the car or the engine before buying and they immediately said "no"! I should have followed my instincts. Buyer beware. I should have gone to Capitol Auto Salvage, seemed much more professional. RESPONSE to ownership: first, Frank was help, so thanks. Your comment that I refused resolution is not accurate. I was not going to spend another $1000 to remove the engine that I was told was good and tested but smoked and leaked 2.5 quarts within the first 200 miles of driving. I was told and Andy argued with me that as long as the engined was not smoking I did not know what I was talking about as if I were an idiot. And he offered no good solutions but would look for another engine after I give him the engine in the car now, really???? I had to come up with a solution for us both not to lose money..... New parts installed on my car recently would net you folks thousands and I lost money and trust. You could have tried to fix the engine you sold me but NO OFFER was made. I miss my car and really disappointing after my mechanic recommended your store. If you still have the car and fix the engine, I will buy it back at same sale price and provide a favorable review. In the meantime, BUYERS BEWARE!!!!!

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Decent people- Tell them what you need and they will tell you what they can do. I have bought several parts from them over the years and haven’t had any problems. They are generally quick to get back to you.

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Robin Bogdanski

This place is very friendly and honest it is Savage so you can buy used parts there, tires hubcaps and engine parts including engines and Transmissions. We go there offer for used parts the last purchase was a transmission and even though we got the wrong one because they didn't realize that the motor was a z model engine they were willing to accept it back and even refunded the money for the seals that we put into it when we were preparing to install. Very honest easy to work with. Highly recommended

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John

I called Deerfoot and spoke to an employee about availability for a part for my car, the Deerfoot employee verified they did have my part available and for a fair price! I called Deerfoot again a few days later prior to taking the 2.5+ hour drive over to confirm that the part was still available. The employee quickly brushed me off the phone but he did verify that the part was still in stock. I made the long drive over that same day to pick up the part only to find out that Deerfoot did NOT have the part for my specific vehicle. The parts counter employee was not apologetic and said that I told him the "wrong vehicle". Good call Deerfoot parts guy, I guess I don't know what kind of vehicle I drive/work on. 100% waste of time dealing with these people, I would suggest coming to Deerfoot only if you're local/desperate.

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Tyler Wright

Easy people to work with! They dont nail it 100% 100% of the time, but for what they are this place is perfect