Fenix Parts Binghamton (Previously Don's Automotive Mall) 13904

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Felix J. Mora

Bad customer service ⚠️ parts in poor paint condition ⚠️ I decided to buy a door and a rear bumper in the same color as my car to avoid painting it, but it turned out that the ones I bought here were in worse condition, with lots of scratches and dents. When you buy parts here you have no idea what condition they are in since not even they themselves know, personally I will not buy anything here again due to the poor customer service and the poor condition of the parts I bought. The excuse they give me is that they are used parts. To which I respond, if you inform me beforehand of the conditions of the parts, I will not buy them.

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Russ Clement

If I could give this place negative stars I would. If I treated a client of mine like they were less then , screaming like I was a child lied and said the cash registers close at 5:30 , told me I was trespassing bc I wouldn't leave without my phone he refused to call is so I can find it said I can look for it tomorrow and threatened me with the police on your website it clearly states that you must be in the yard by 5:30 and they close at 6 the yelling and trespassing comments were started around 5:26 I drove an hr and 18 minutes my husband is a disabled veteran money is tight I had to save for a month for this trip and I left empty handed and was forced to leave nearly $1,000 worth of tools behind....then he held the bus so I had to drag what tools I could grab then omw out the door he literally laughed at me

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Ruvi K

I don’t write many reviews, but my most recent experience with Fenix Parts in Binghamton was absolutely seamless! I worked with Nikkia H. who was able to provide friendly, professional, and overall outstanding service while I was ordering parts. She was able to answer all my questions and made the experience much smoother than expected. Pleasure doing business, will come again!

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John

They seem less interested in customer service, care, and satisfaction. I am certainly not interested in the inconvenience of prepayment by secure link for parts because of your inability to do this correctly. If you need the customer to provide you with charity then you shouldn't be in business. Have the part in hand and get paid when it's provided to the customer. The previous business (Don's) showed due respect for their customers. Shirking and they disrespect.

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Emery Herman

After a good experience finding a part for my car here last week, a very disappointing experience today. Drove 1.5 hours this morning to Binghamton location to pick up a part that was ordered from another Fenix Parts location. Confirmed part # multiple times over the phone before placing order. I arrived at 8:00 AM and they had an incorrect part waiting for me. A big waste of time!

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NorthofKnoWhere

This was my first time purchasing from Fenix and drove 2.5 hours away. They had the part I ordered ready and it was exactly as described. The staff was friendly and helpful.

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Alika Apsni

Second time ordering parts here. Customer service is very friendly and they were able to get my part much quicker than estimated time. This is my to go place now when I need a part quickly.

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Sue Halstead

Fenix sold my mechanic a faulty transfer case and my car broke down over 200 miles away. Over $900 in rental fees, a tow from Mass to NY, and they will not pay for their wrong. They sent a replacement transfer case and that is it. If they stood by their parts they would get back to my mechanic and fix the problem, pay for tow, and labor fees. My car has been sitting for two months now without any resolve. You will lose business from many mechanics if you keep this bad business up. I will be contacting my lawyer.

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Zachary Blanchard

Very helpful and pleasant salespeople. The two main ones I would highly recommend are Nikkia and Jeff. Both are amazing at what they do and are knowledgeable and efficient. Thank you!

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Daija Vaughn

Everyone working here was so nice and patient! They go above and beyond for their customers if only more establishments had this type of customer service ethic! I Needed to exchange a rim five minutes to closing and they stayed open for me to able do so. Jennifer was the sweetest.

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crosscounty54

This has been a runaround trying to get my parts 1st has taken almost a month and the 2nd time has taken quite awhile . Very disappointing . I have had good luck in the past but now I wonder ? I am losing Fath .

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G&B Collision Center

It has been an amazing experience dealing with Jennifer. Her service goes beyond expectation with her followups and heads up on the day of delivery. Definitely my go to.

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Freedom Fighter

Purchased an engine to replace mine that thru rod out side, arrived for pickup was wrong after 3 hr drive they told me they found correct but $600 more and needed to wait a week and come back or drive 6 hrs to get it. Garage installed and head gasket was bad. Came with parts warranty and paid $486 extra for platinum warranty to cover parts and labor. Just was told I was denied because I didn’t replace my good water pump. NOTHING WAS WRONG WITH MY COOLING SYSTEM. Stay away!!!! I tried talking with them and they won’t return calls, Unless you see it work or run stay away .

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phil francisco

Was a great place to get parts before Fenix bought them out. Fenix picks through the cars and resells the parts back to the people like tires, leaving nothing for the average man to get. It's an embarrassment how far garysupullit has fallen

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Caleb Owens

Don's has been our go to parts dealer for a few years now & we've always had great success with the parts they have sent. Bill is an excellent, knowledgeable, and pleasant representative to work with who is great at finding the parts we need & shipping them to our shop in a timely manner.

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Dawan Nelson

I ordered two parts from a employee name Stan on Monday which I was charged promptly . I called back Friday to learn my parts will not be shipped out until the next day Saturday. So I canceled half of my order and request a refund. Tuesday I did receive my order. Thursday I called and asked when will I receive my refund it’s been four business days. To learn he never processed my refund. The woman proceeded my refund while I was on the phone with her. As well as she sent email proof of my refund, and proof of my purchase. I would not recommend buying any part from Don’s. If you do don’t deal with Stan. He is unreliable, and a lier.

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Joshua Adams

Everything was great! Friendly and professional, saved me so much money! Perfect match

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Stefan Vinti

I got a complete engine assembly for replacement from these folks and they delivered as promised. Drove more than 7,000 miles and had no issues with my 2.0 Turbocharged Audi A4 engine. I also got the extra 18 month warranty out of caution, but hopefully I'll never have to use that. During the engine search process I've encountered lots of companies claiming to have high quality aftermarket parts, but somehow I resisted the urge to buy from them even though the prices were very attractive. Stark's Auto mechanics recommended me to buy the engine locally from Don's and I'm so glad I did the right choice.

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Peter Vasilopoulos

Awesome place they have everything, batteries, rims, seats for sale in the showroom and everything else in the back, super quick service, these guys know their stuff. I bought a used fuel pump, I was in and out in 5 minutes tops and when I had to return it they charged it back to my American Express card with no questions asked Pro tip:don't call them at 8 before the coffee is done

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D W

The gentleman was extremely helpful. I was told I had the wrong size rims on my car. I had a flat on it and wasn't sure about tire purchasing. Only 2 of the tires on the car matched. The other 2 was by different companies.

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Maurice & Cathy Blanchard

I have been dealing with Nikkia at Don’s Auto Mall for almost 2 years. She goes out of her way to assist me with any parts needed, from a simple used rim to an entire engine. She returns phone calls immediately without ever having to leave a message. The parts are usually delivered within the next two days. The parts are high quality used parts and covered by a warranty if needed and using the warranty is easy as well. No argument or harassment to use it. I would highly recommend calling Don’s for assistance with quality used parts, and definitely would ask for Nikkia you will not be sorry.

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J B

UPDATE!!!--- ITS NOW 3 MONTHS LATER, AND PART ID STILL WORKING, AFTER IT WAS PUT ON MY CAR. - A SATISFIED CUSTOMER. --------------------------------------- Well service was very friendly and competent. I havent had part put on car, so I cant comment on that, yet. But as far as the service- no complaints at all! I will definitely do business there again, if needed!

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Maksim Cobb

Sold me a junk transmission which they did exchange for a working one, but not before I already payed a shop to install their not working transmission. Dont buy any parts from them, they dont test to see if they work nor do they care if they do. Have your transmission/engine rebuilt, you have a high chance of getting garbage from these guys and having to pay twice as much to have your parts reinstalled.

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James Guild

Ordered a reman motor with 3yr 100k warranty. It lasted 200 miles before it malfunctioned. Been waiting 4 months for the replacement to show up. Had to buy another vehicle to get around. What a joke! Never buy from this place. They don't back up the warranty.

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David Rose

Have been ordering from Fenix Parts for years now. Parts are always in great condition and delivered on time. Nikkia always delivers on promises and if there is an issue, she will get it corrected.

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Stay Flat Media 7

It was Great, looked online for 4 tires at $369.00 2 day shipping, today is Wednesday 3/10/21 I'm leaving for vacation Saturday....ALMOST MOST purchased them, then God said, Jaye'.....before you do that drive over to Fenix/Don's Parts...so I did.. 4 HARDLY used tires for $150.00 flat I'm now going on vacation with extra money on hand... Thanks Guys...

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Len DiMaggio

Very poor service , treated unprofessionally and ignored when trying to execute a bought and paid for warranty on a allready expensive transmission rhat replaced a originally bad transmission they sold me ! If you are looking for reliable parts and decent service Dons is not the business ! The manager Todd has been very difficult on many occasions when try to resolve thier own mistakes !

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Dan M

I have dealt with Don's for many years being in the automotive salvage business myself, Mac and the rest of the guys there are a pleasure to deal with. Would definitely recommend them to anyone in need of quality used auto parts!

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Karen Clark

My garage guy went to Dons to get rims for my van. We were quoted a price and the rims were to be there on Monday, so drove to garage to have rims changed. The rims never arrived from Dons, when they were finally reached on phone, we were told they never got put on the truck, they would be delivered on Tuesday. Drove back to garage on Tuesday, and now my garage guy is told the rims have disappeared from inventory! My garage guy actually has a picture of the rims they sent last week when they quoted us the price. My thought is they quoted us too low a price and are trying to get out of the deal. They now say they will try and find rims and will try to stay around the same price. What a bunch of con men ! Will never deal with them again.

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Joshua Tracy

Use to be a good buisness and you always got what you needed but now days it's gotten to big and for older cars it's almost impossible to get the right part from them. They have great customer care but its honestly just easier to order online off ebay for anything like computers and stuff, still be okay I guess for interior stuff or simple mechanical parts as long as you dont have to match part numbers