Gross Wrecker Services 66441

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K D Hess

Thank you so much Jonathan very impressed with your professionalism!!

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Gene Sturner

Tyler was amazingly helpful. Explored every possibility to transport my stranded motor home. When it was determined that Gross didn't have the appropriate equipment, he contacted AAA who determined the best option was to send a unit out of Kansas City to transport the RV to MB dealer in Kansas City. Over the top customer service. Way to go Tyler!

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Janice Michaelis

They were there quickly on a very cold day. Driver was pleasant and my daughter had no complaints.

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pushin diesel

They stole my deceased mother's car from my brother's yard on 01/13/2022. Will not answer for explanation as to why they took it.

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Charlene Henney

Gross Wrecker has gone above and beyond my expectations when my car was hit @ K18 and I70. From a prompt response time to being more than helpful while I fight the insurance game. I would highly recommend using this business. Service: Car towing

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Mara Hamilton

This is the most greedy, unprofessional company I have ever had the disservice of dealing with. They seem to love to prey on people who are in sticky situations with their own vehicles. As if my vehicle breaking down in the middle of a pandemic was not bad enough, this company has ignored my calls, never sent me notification of fees, and refuses to release my property or accept REASONABLE payment. DO NOT use this tow company, they will screw you over in every way possible. The owners are extremely rude, and my interaction with them left me with little faith in humanity. If you value your hard-earned money and time, look elsewhere.Service: Car towing

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S M

One star for quick response. But no more. They sent out an inexperienced service tech to unlock an old vehicle. He could not figure out how to unlock the vehicle, and ended up using our personal tools and our physical aid to figure it out. This isn't the problem. He left, and didn't charge us but didn't tell us how the billing system worked either.So, after careful debate, we called the shop. We didnt want to pay out of pocket full price for doing half the work to unlock the vehicle, using our tools, our aid, etc. The service itself took over a half an hour for him to figure it out. So we called the shop and explained and the woman on the phone was quiet. She asked if he charged us, we said no. And she said then it would need to be addressed with the driver. Let me remind you, we did not know prior to this that that was the case. This is still not the issue.The issue was the extremely unprofessional text that the driver text us with. He included that he "did some things he shouldn't have in order to help us", and "should have walked away when he first couldnt open the door". Along with some other things that should never be received from a professional to a client.

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Mary Kratzer

Very professional they gave us a time frame that they would be there and then were there.

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Jennifer Hallman

This place may arrive promptly but BE CAREFUL!!!! Highly NOT recommend; unless you just have money to blow!I had to call them about 4:30am the other morning after leaving the hospital. When the driver got there and hooked up, we got in the truck. I just so happen to look over at the trip odometer; which already was at 11.7¿ (It was never reset) So by the time we made it to my house, it was at 40. Me not really thinking about it nor adding the two together plus it was after 6am by this time. I just wanted to paid the man so I could get to bed. The next morning comes and I was talking to my husband. He also reminded me of what I told him I saw & suggested I check my receipt. Well low and behold there it was, it had the whole 40 mile tow charged@ $4 a mile! Please keep in mind that when I called the lady prier, to get an estimate; my GPS only said 32 miles at that point. And while I waited, I also limped further up the road to catch better service to talk to my husband - which I was moving closer to my destination...! So how the hell did the mileage for up not down? ***This was unfair, unethical, nor anyway to do proper business! That $44+ wouldn't make or break this company nor the driver by far! But with the way today's times are; that $44+ could be the difference between a family eating or NOT! It is just fkn despicable that they take advantage of people in distress like that!***

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courtney galbraith

Had to use them because that's who AAA sent to get my husband's truck, AAA told them we needed a flat bed to haul his truck they showed up in a regular tow truck. The guy was supposed to wait for my husband at the dealership he dropped at, and didn't. He didn't even bother going in to tell the dealership he left his truck outside. Very unprofessional!Service: Car towing