Hawkins of Mayfield KY 42066 (n/a)

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Kl M

I own a body shop and car lot and have dealt with Hawkins for years. Always have had great service and a great selection of parts. It's rare I call or stop in and they not have what I need.

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Andrew Chrisos

Customer service is atrocious. Called for a ECU. Talked to Preston, he asked me to find the production date on my car. Fair enough. I find it. I call back, talk to another guy and he tried to transfer me to Preston. I was on hold for a while, so I hung up to just call back and talk to anyone, because anyone with access to the inventory could have finished assisting me. The person picks up the phone, and I thought it was the 2nd guy, and I was near the end of my lunch break, I said “Hey, I don’t need to specifically talk to Preston if he’s not available. We didn’t get too far into it, I just need anyone who can help me find this.” Person on the other Line says “Well, this is Preston, and if you don’t want to talk to me that’s fine” and puts me on hold. Preston, if you’re reading this, I didn’t say I didn’t want to talk to you. I had said I didn’t need to wait to talk to you if you were busy, because I was just asking about inventory.

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francisco carrasco

I called trying to purchase a tailgate from these guys and I was fine with their price and I was willing to pay the shipping and willing to assume the liabilities should it be damaged in shipping as that was what they were worried about, but they are unwilling to ship things. I guess they don't need money. I don't understand why they would be on a national website since they said that they can only sell local . I don't appreciate the attitude on the phone either very bad business practice I would recommend buying parts somewhere else.