L & L Auto Parts, Inc NC 28073

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Margaret Dunn

Oh how I wish I read these reviews before purchasing here. We bought a motor for a 2015 Ford Fusion. Stacy assured us that they have high standards and would have the motor pulled and cleaned for pick up in 5-7 days. Ten days later, I called to get status. We drove to pick it up two days ago. My boyfriend noticed some sketchy stuff immediately. There was oil dripping from the oil pan which had a major break. After being told that they had just fired a worker for 'this kind of crap', we decided to not take the motor. It was then pointed out that all sales are final. Final sale on sight unseen? Okay, maybe we can just replace the oil pan, so we take it home to our mechanic friend. He was shocked at the condition of the motor. Dirty Turbo, smashed lines, Harness wires that were unnecessarily cut very low. Every side of it would have to be taken off and rebuilt, replaced and then maybe we can install it and hope it works! I brought it back yesterday to try to reason with Stacy and Dave (the manager) . We had put blue painters tape on all of the damages. There were many. I explained that this was not what I was promised and the motor was totally unacceptable. Both men said they have no mechanic experience but that I was buying the motor inside of all of these parts and tough luck. Dave did eventually offer to get me another one, if they had it, but this gesture seemed insincere. By then I had zero trust and wanted my $2240.00 back so i could buy elsewhere, Dave said, no way and went back to his desk so he could resume on his bag of chips. They attempted to take back my receipt and refused to write returned on my invoice. I have that part on video luckily. I have contacted my credit card company. No promises that I will get a refund. Let's pray!

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Brandon and Lisa Lane

DEAN DEAN DEAN!!! Best customer service ever!! Very polite very caring very friendly!! Our radiator that was pulled was not a good one he had the staff find another asap the same day!! Best Johnny Dean sausage ever!! Haha thanks DEAN for your great service

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Kareem Boyd

They Suck.... they couldn't guarantee ah good engine I needed, they took way longer than they said to bring item, they didn't want to give me my Core charge, they gave me ah engine that was Locked Up, they wouldn't give me my $1,137 back.....Too many issues to deal with them....!!!!!