LKQ Midwest Auto Parts 68122

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Nicholas Garvin

I’ve worked with LKQ for some time and had hoped their warranty would reflect the quality they claim to stand behind. Unfortunately, that hasn’t been my experience. I purchased an engine advertised with a 3-year, unlimited mile warranty. After installation, the engine had low oil pressure and was found to contain metal shavings in the cylinder—clear signs of a manufacturing defect. While LKQ agreed to replace the engine, they only offered $50/hour for labor reimbursement—well below standard shop rates and far from what’s needed to fairly cover the time and expense involved in removing and reinstalling a defective engine. As a business owner who values time and integrity, I expect warranty support to include full coverage for issues caused by manufacturing errors. It’s disappointing that a vendor I’ve trusted is unwilling to fully stand behind their product. I hope LKQ reconsiders how they handle situations like this moving forward, because it’s costing them long-term relationships

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Gary Mathew

The person I mainly dealt on the phone with was Great. Unfortunately the people that pull and transport parts could care less. I got a back door that was great in pictures but apparently was dropped after removal because corner was bent. It's nice how they respond after they sell a damaged part. Just too bad they can't have employees that can remove and not damage in the process.

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Nathan Grimes

I called in looking for a red hood for a Volkswagen Beatle and Makala was very helpful throughout the whole process. She said they had a hood in their OK warehouse and would take a couple days which was no big deal. On the day when it was suppose to arrive, Makala called me and explained that somehow they shipped the incorrect hood and she would make sure the correct hood would get shipped out that day. A couple days went by and I received another call from Makala letting me know my hood had arrived at the NE warehouse and was ready for pick up. After picking up the hood and I called Makala to tell her thank you for helping me out!