Matlock's Used Car & Parts 28610

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Nat Shor

Disgusting service. You can’t even think that everything is bad. Everything around is clean and beautiful.. It’s impossible to buy anything on this company’s website (and it’s good that it didn’t work out... previous reviews are just a nightmare!!) When you arrive at their address, you won’t be able to buy anything either because you can ONLY PICK UP there 😡😡 (time wasted on the road). The 2 telephone numbers that the woman in the office provided were NO ANSWER, YOU CAN'T GET A CALL!!!! I agree with previous reviews DON'T WASTE TIME, RUN...it's better to look in better places than this

3

3z willie

Called today about a fender in the same color fender but the bottom half is a different color from factory and I was going to figure that part out another time. But being a great guy that he is he looked up another used auto parts place having the exact fender I needed. He could have just made the sale and made money but he pointed me in the right direction to where I don't need to do any body or paint work! And I really appreciate that!

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Erin FitzPatrick

I originally called and talked to Mitchell on Tuesday around 11 am. We discussed the part I needed and I was able to provide the specific stock number. He emailed photos of the incorrect part. I called back that afternoon to be sure he was looking for the correct part. There was no answer. I emailed back with photos of the desired part at 1 pm that day and asked if he could take a look for that specific part when he had time. He replied 26 hours later that he would look into and get back to me stating he was "busy busy." That was 2 days ago. This morning, I called and spoke with Kenneth. When I described the part I needed, he immediately said none were available. He did not take the time to search/type in anything. Mitchell had shared that they have items shipped in from various locations so there is no way Kenneth has memorized all the parts available. This entire customer service experience is absurd. Either they are not interested in making money or the business is a cover for another operation that IS making money. To be honest, one star is generous. The only good thing I can say is that Mitchell was polite.