Great place. Blake was very helpful. He got me the toner I needed for my paint mixing system.

Been here several times. They are the worst customer service. Most of the time when I wait that long I walk out, which I have done several times. One person left while I was there didn't want to wait for the slow people. The only reason I waited they were the only ones with my parts. Clinton store a whole different story, they are right on it there. Hate the rock falls location and the workers.

A gentleman who is Al help me out tremendously took time cross-reference numbers for a part to find the one the had in stock

Great place for automotive cleaning supplies

I have yet to had a bad experience there, the customer service is always good and their staff seems very knowledgeable compared to other auto parts stores in the area.

Went in to buy oil, brought it to the counter where the cashier just looked at me...and waited for something with no greeting or acknowledgement of my existence. The phone rang, he answered...5 minutes later, I left the oil on the counter and walked out.

This review has been edited from the original. I feel as if the issue will be dealt with properly. The DM called me an he was a very polite man to speak with. I do not recommend this store still because of the experience, but I will shop there a few more times to feel out the situation with this store and update this post.

as soon as i walked into the store there was nothing but fawl language. probably the most unprofessional store i've ever walked into.

These guys are GREAT !! I needed a new battery for my Mom's 2016 Ford Escape. The battery was a hard install due to it being tucked away in a corner of the engine compartment. They diagnosed that it was indeed the battery, sold me a replacement, and got it installed in a very reasonable amount of time. AWESOME job !!

The employees are incredibly slow. They will answer the phone in the middle of helping a customer in the store, ignoring the store-customer. They also stand in the back and hang out while customers line up at the register waiting to be helped. It took roughly 20 minutes to just buy an oil filter.Edit: Since I've posted my review above, an O'Reilly employee found me on Facebook and sent me a private message, defending everything. Apparently it's company policy to answer the phone by the second ring.I made the mistake of returning today for another oil filter. I still found it rude that the employees will ignore the customers they're helping to answer the phone. Even through the employee started to help me first, I couldn't get rung up until he was completely finished helping two customers over the phone and he even rung up a customer who walked up to the counter after me. Thankfully my wait was only 10 minutes today, even though I should've been in and out in under 2 minutes.