Santos Ford 93635

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Nancy Merrill

Nice showroom with vintage Broncos. Not very much in stock for purchase (just like the others out there) but we found a gem and got a nice deal. They worked hard to accommodate our requests, so good job Santos Ford.

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steve thomas

2017 f350 owner. Had a bunch of warning lights and put my own scanner on it an got a communication error between modules. Since I don't have diagrams that dealer has I took to Santos. $155 for then to diagnose. They first tell me I have battery failure, I know my batteries were ok but approved replacement. After the first $575 my new estimate to find and repair was $350, was told that they were close to finding problem so ok, I need truck fixed, fix it. 2 days later I get call truck is finished. My new bill is $1900 plus the $575 I already spent. Almost $2500 to find a wire that was broken that connects the modules. Material for repair was less than $20, the rest was labor. Repair consisted of splicing the wire. Will never go there again, cost way over estimate, should never cost that much. Over $1800 to find 1 broken wire on truck when they have all the diagram and diagnostic equipment.

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Lionel Buenrostro

Picked up our vehicle after having it service and the inside of the car was filthy, steering wheel, shifter, etc. How hard is it to change gloves for clean ones?...

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Colin Monahan

Mike and Joe in the service department are LEGENDS. While driving down to San Diego, my brand new F250 started to get the Death Wobble (google it if you don't know what it is). The closest dealer was Santos and boy am I glad I stopped there. Mike and Joe stopped what they were doing and got me taken care of right away. They knew the issue immediately and also knew that sending me down the road was extremely unsafe. Not only did they get me safely back on my road trip, they were able to finish it an hour faster then anticipated. Forever grateful for Santos Ford and the amazing service from Mike and Joe.

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Scott Woods

Scammers in the service department and scammers on the sales floor. Will sell you warranties they won’t honor and will charge you for repairs they won’t do. Avoid at all costs

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Linda Pugliese

I have gotten 4 new vehicles here. One was for my daughter who lives in Sonora, got her car the extended warranty they have, best decision we made. They have honored all the repairs that were brought to there attention. I just got a new Edge from there in August and I love it. I described to the salesman what I wanted, they did not have 1 on their lot, but I got exactly what I wanted 2 days later. Thank you Santos Family for taking care of your customers!!

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Mike Lane

Mike and Jeff in the service department really did a great job trying to get the cruise control working in my van. I had seen it done on YouTube and they tried to make it work in the real world, which is more than another dealership was willing to do. When it didn’t work Jeff jumped up and ran to service to see if there was anything that could be done. I’m so used to people just saying “it’s not our problem” and that’s that. Jeff’s professionalism and great customer service helped me deal with my financial loss and disappointment. He was also very honest with me about the situation and what the next steps would be. Brian in service was also very knowledgeable and helpful in explaining the install to me. Thanks again!

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Ken Shafer

We drove 350 + miles to trade in our 2017 F350 Dually and purchase our beautiful 2019 F350 truck. They gave us a great deal for our trade and sold us the new truck at an awesome price! Jeff Roberts was Amazing! He worked the entire deal out over the phone and was extremely very helpful! He is truly an asset to this dealership! Great team!! Would recommend them to our friends and family!

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Michael Worsham

I just bought a 2016 Ford Focus from Santos Ford. John, Bruce, and Michael Santos all went above and beyond for me to make sure I received the best deal! I could be happier with my car! This is the 2nd car I have bought here and even with my original car and dealing with Marion Santos was an amazing experience! And the last two years dealing with Karen has been a wonderful experience!! They are the best!!

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Isuru Karunaratne

STOP!!!! MUST KNOW!!! I serviced my vehicle with Santos Ford because of an engine light. The diagnosis was a bad turbo charger solenoid. They repaired it, claimed item is not covered under warranty. I paid the fee. I drive 10 miles down the road and my engine light came on again. They took the car back and claimed it was a loose hose. This could have been avoided if the mechanic had test drove the vehicle. Documentation proves he did not test drive the vehicle. Mileage going in and out of service are exactly the same.A few days later my undercarriage cover fell out on the road. I had to run across a busy street to get it of the road!! EXTREMELY DANGEROUS!!! I new this was there fault as well because they were the last ones to service me car and the undercarriage had to be removed to access the turbo charger. They took the vehicle back and replaced it with a new one.Weeks later I take me car to another ford dealer to service my car for a engine light. Mean while I had them look into my warranty. They ran the part number in the warranty system and found it is 100% covered parts and labor. I contacted the owner of Santos Ford. He did not like my line of questioning as to why I was charged for warranty service. He gave excuses and never owned up to it. He eventually got made, cursed me out and hung up on me. I complained to ford corporate. So far it has been over 2 weeks since my first complaint with the owner. I have not been reimbursed for the service charge.