Shover's Auto Salvage 17025

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PIAA District III

I needed a wheel in a hurry after pounding my front passenger tire into a curb (don't ask), and Shover's did a tremendous job getting the proper wheel for me. I called shortly after they opened, Jim told me he didn't have the wheel I needed on property, said he'd search his network for one and call me back. He called back less than 30 minutes later with the wheel ordered at a price I anticipated (each dealer he works with sets the price for orders) and paid for it over the phone. I picked it up five hours later at his shop after it was delivered. Great service. Many thanks, Shover's.

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Amechie Walker Sr.

I had a hard time finding my part locally.Everyone was telling me to order a another part.I called this salvage yard and explained my situation and the owner was very patient with me and gave me the option to order the part which everyone in the area didn't have.He also asked more details of my issue and told me to come over to look at the part.When I arrived I didn't know what to expect but I noticed how it seemed like a friendly,family environment.They were very polite and helpful to the customers that were in the building.I was out in the woods and I'm a black guy from the city.I was wondering how they would treat me.I owner and staff greeted and treated me as if we did business for years.He also fixed my issue. He tested other components on the part and didn't charge me.I paid him for his services anyway.You don't find to many Genuine people like that in business.Most yards would've said just get another one.I highly recommend this business and they also do auto repair.This will be my first option moving forward when I need parts.

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Felicia Mahan

I called and at first the gentleman was very nice. I then called back to confirm I was going to pick up the part and a woman answered. She was very rude because she thought I was the one calling 15 times in a row. I called once! Then when the guy was put back on the phone, he said forget it and hung up. Rudest people I have ever dealt with.

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Somers Compton

I rarely if ever leave a review. Called and the man who answered was huffing into the phone annoyed and frustrated from the moment he answered. I was looking For two different car parts and he rudely asked if I had gotten a price somewhere else and how soon I was looking to have the parts. I said no rush and no I had gotten no other price. After more annoyed huffing he definitely hung up on me on purpose. I was nothing but polite as a customer. Something is very wrong at this place. Don’t even bother calling them.

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Nate Curtis

I called and asked to see if they could pick up a vehicle today, and the guy laughed at me. Then he condescendingly told me that "people should plan these things in advance." Due to his rudeness, I decided not to go into details and ended the conversation. Ironically, the next place I called forwarded me to a person that picked up the vehicle same-day; probably because I was giving it away for free (title & all). I didn't want money for it, I just wanted it gone. Shover's could've got a deal if they treated people appropriately on the phone.

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Loafing Foxx

Very friendly and polite, found and ordered the part I needed in minutes.

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Stu758

I was trying to find a bumper for an older Tundra. After exhausting every local salvage yard in the area, I called Shover's. I was assisted by Jim who claimed shovers was part of a network of 75 different salvage yards. Instead of me calling around to every individual salvage yard or searching their inventory online, Jim actually worked for me! He handled all the leg work and actually found an exact replacement for a part I was looking for. I paid for it and had it in my possession in TWO days at a reasonable price! I am very pleased with his service and the product. Thanks Jim.On another note, I have read these other one star posts and it is apparent to me that some people have no idea how salvage yards work or don't know what things cost. Shovers actually works for you to find your part at other salvage yards. No other salvage yard in this area is going to do that for you! Huge savings in time and money.

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DeathStroke Hades

BY FAR THE WORST CUSTOMER EXPERIENCE IN YEARS, PROFANITY, INSULTS, VULGAR REMARKS, AND I WOULD STRONGLY RECOMMEND FINDING ANYWHERE ELSE OTHER THEN SHOVER. I do believe that this company has a bias to men in general refusing to speak with me and only to my girlfriend when asked why such hostility I was responded to in a very negative manner and hung up on abruptly I only asked for tires a simple in sorry we don't have available would have worked for me. Once again NEVER will I be a customer to such ignorance again

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andy john

Great family owned business, super nice people. Went above and beyond, helping me to find parts. Will definitely be using them for future needs.

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Roderick Jackson

Horrible customer service and I felt discriminated against. Never will return here