I was stranded on the I5 and called this company for towing service. They told me that one of their tow trucks and driver was on their way. I recalled after 30 minutes only to be told that, "oh you are too far away from our driver". It was Sunday, everything was closing, and I was located 10 miles from the closest exit. They could have called me back once they determined their closed truck was over 30 miles away from me but no they just decide to not call me back. I would suggest to not call them even if you have no other towing choice because it's almost like not calling them in the first place. If even in this situiation just dial 911.

I’d give a 0 if I could. Don’t let Alex tow your car. He picked it up out of my driveway and the bumper caught as he was pulling it out. When my wife came out of the house to see what happened he drove off like nothing happened. Waited for the owner to call to figure out what and how they wanted to fix the damage. Needless to say he doesn’t want to fix it he also told AAA they wouldn’t tow my car out of the shop and back to my house.Still waiting I've had to call them every week to get an update on when they are sending a body shop estimator. Will be turned into insurance next week if no action is taken by them.11-19-19Finally got the body shop to look at it Friday 11-15-19. Still have yet to hear back from Steitz towing. Also when i talked to Santa(sorry if the spelling is incorrect) I asked for the insurance information she refused to give me any information. As of today I will be taking legal action. I hope this doesn't happen to anyone else

Driving home from Oakland, our compressor seized up and busted a belt in our engine. Called AAA and they dispatched a driver for us first thing in the morning since it was already past mechanics working hours.When we contacted AAA in the am, they said a tow would be to us within the hour. And it was! Took less than an hour for the truck to arrive. Eric (the driver) was so kind and ready to help us get out of there as quickly and efficiently as possible. He drove us 8 miles to an awesome, friendly, honest mechanic he has worked with several times since we are from LA and don't know the area.The drive to the shop was super comfortable, cab was big with a back seat so we didn't have to squeeze in next to him (bonus!) not that he smelled bad or anything, but I mean, we just met the guy ;) we chatted all the way to the shop and enjoyed his company and definitely his positivity. He kept telling us his first priority is making sure we get home and that we're comfortable while we wait. Once we arrived, he offered to drop us off at starbucks or anywhere locally to hang out in a/c and wait. We gracefully declined, but we are so thankful for his awesome service and kindness!!! BEST TOW EXPERIENCE TO DATE.Not only that, but the mechanic had our part, put it up on the lift right away and we are estimated to be on the road home within the next couple hours. All in all, this adventure has only cost us hours vs days of waiting. So thankful we have everything we need and for the people who helped us get it!! Thank you Steitz Towing and Eric for ultimate service.

SOLICITING BUSINESS: May 1st, 2021 11:36 pm at 152 EB 3/4 Mile before Dinosaur Point STEITEZ TOWING service truck stop behind disabled vehicle while my insurance service provider were working on my disabled vehicle. I did not called, nor my insurance contact them. It was totally UNETHICAL, UNPROFESSIONAL AND TRYING TO SOLICITING BUSINESS ACT as per following Vehicle Code;"VC 22513 (b) It is a misdemeanor for the owner or operator of a tow truck to stop at the scene of an accident or near a disabled vehicle forthe purpose of soliciting an engagement for towing services, eitherdirectly or indirectly, or to furnish any towing services, unlesssummoned to the scene, requested to stop, or flagged down by theowner or operator of a disabled vehicle or requested to perform theservice by a law enforcement officer or public agency pursuant tothat agency's procedures."

Thank you for 'saving' me. Contacted through AAA - received the appropriate discount. Driver (Jake) was friendly, polite and very careful with my vehicle. Arrived fairly quickly - called me direct to assure me he was on his way. He towed my vehicle with the keys and instructions to a repair shop - my truck was fixed within 3 hours ( on a Saturday!) - Thank you so much for your assistance.

This is an awesome company very competitive and all in all they are excellent to do business with.

The where quick and i got to my destination with an excelent timing i would use them again.

I am continually impressed by the professionalism of the drivers, their willingness to assist with a positive attitude and dedication to ensuring the customer is satisfied. Tonight my service provider was Jorge. Jorge made sure that he was in contact with me so that he could locate my vehicle in a timely manner. He tactfully dealt with a neighbor who approached him very rudely. He remained professional and kind the entire time while continuing to focus on completing his task. Great job Jorge and Steitz for employing people like him! He brings ease to what can be a stressful situation. I highly recommend Steitz as I have never been let down with their customer service.

Girlfriend had an AAA battery replaced by steitz towing and after 19 months battery was tested and needed to be replaced. Took battery to Steitz after talking to AAA person. Gal behind counter was rude from the start, she started right away with you need proof, a receipt. I said all info should be on your computer, you were ones we bought battery from and installed it, plus date and serial number is on battery. Again rude and with attitude says we'll that's not proof. I go get my phone, call AAA and she rep tells me that everything she needs is on battery. Steitz towing ask to speak with them, verified it was purchased from them and gave them date it was installed (by steitz ) and girl still argued with them and me. Next she wanted the card holder there to verify,,,,,, WTF. Steitz was doing everything they could to get out of replacing a battery they sold, under warranty ( acting like it was GNA cost them something) . Would not recommend them to snyone

Life savers. Broke down in northern California on way to Napa on Friday evening at remote rest area off 5 hwy.AAA sent them out. Wonderful service, friendly .3 hours later we were back on the road with a new battery.Thank you so much.