Town And Country Chevrolet of Taos LLC 87571

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EA JEAN

Took my car for an oil change and alignment on a Wednesday. Engine light was on. They wanted to change me $110 for diagnostic. I let the service manager know to forget it. We have a mechanic in the family. Never got a call so I called. At 4:30 I was told they were having issues with the alignment and it wouldn't be ready. No car overnight. Today (Thursday) at noon I call for status. They then tell me there's an issue and I'd it cost $400 to fix. So I let them know leave it and I'd get it checked. Oil changed only! They let me know that they were finishing up the paperwork so I could pick up, they'd call me. Never got a call. Finally I just showed up. Went to service counter and there was a charge for $55 plus my oil change. Service Manager Richardsaid he had to even when I specifically said No diagnostic. The women at the service counter was very sweet and apologetic.I let her know they lost a regular customer. I will never go back and I will never recommend getting a vehicle serviced here.

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Dmitry Kniazev

Great place. Very responsible and professional service team. They fixed my car during my visit to Taos 800 miles away from Texas right before the Christmas eve. I cannot say how much I value that people feel for you and help you when you most need it. Dealerships service quality is different and is shaped by it's people: master technician and team. This team I can trust.

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Alexander Lugo

Had my truck serviced with the intent that they would check my brakes to replace them out of factory warranty, an issue that I discovered while traveling but held off on till I got home to NM. Knowing there is a shortage on parts, the service rep recommended making 2 appointments, the first for maintenance services with the brake inspection. They were supposed to do the inspection so that in a few weeks they could perform the installation and allow the lead time for delivery. They performed regular maintenance without even visually inspecting the brakes, but being sure to add $100 in non requested DEF fluid. Now I will need to make an additional appointment, a total of 3, to get this matter fixed. I already made an effort to take the truck to Taos and might as well just make it in to Santa Fe. Perhaps there I will receive better overall service.

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H LeftHand

So far so good. Needed work on my truck and couldn't leave it Santa Fe or Albuquerque, haven't been here for years. The stars will go up as I get to know this place again. No complaints from me.

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Rachael Pixley

I can’t recommend your dealership enough. I was in and out in less than 3 hours. Michael was the kindest sales consultant I’ve ever worked with. Once all the paperwork was signed Michael spent a generous amount of time showing me how all the features worked and even helped me set up the OnStar trial. I had interactions with several people at this dealership to include the finance manager and the detailer. Everyone was so nice and friendly. It was a positive and stress-free experience! Thank you!

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morbidmorgan

online appointment booking doesn’t work. booked my appointment online only to be told it’s doesn’t work. how about take it off your website then ? my car that needed emergency repair wouldn’t have been able to go in till the 27th of april (went my online appointment was booked for april 4) absolutely disappointed and furious. do better. will never recommend this place to anyone! not to mention that we drove all the way from costilla !

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Neil Collins

We bought a new Colorado from them in 2020. Today our engine light came on and we wanted them to at least tell us what the code says. The lady told us that they could not service us or even look at our truck for another 27 days. Brutal. Today we are paying Metric Motors to check it out even though we're under warranty with Town and Country.

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kat duran

Once again - The staff and TC are the best - I love the feel that they are treating you like their own familyThey make sure my vehicle is safe to fit my travel needs

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Jk Connolly

I recently needed to have someone look at my old chevy truck as my engine light was flashing. I looked around, and could find appointments 2 weeks out, or I did not even get a return call. Town & Country took me in about 3 business days. As they said they would, they called when they found the problem, gave me a quote, and asked if I wanted to proceed. It was not a hard fix, and it was very affordable!! I was delighted, they could have said anything to me!!Plus, they treated my truck like it was new, vacuumed it, put plastic on seat and steering wheel. Everyone associated with service department was extremely nice and helpful!! I will go directly to T& C for next issue!!Jeana

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Jeremiah Gonzales

I recently traded in my Ram 2500 for a Nissan Titan XD . Andrew my salesman was great I highly recommended working with him, he was extremely helpful and knowledgeable. The finance manager Jonmikel made the transaction go smooth and in a timely manner. The sales manager Raul made us feel like family it was over all a great experience. It felt great to shop local. Thank you Town & County for the great experience!