U-Pull U-Save Auto Parts Inc NY 13057

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James Soloman

I’ve been coming here for almost 8 years, but things have gone downhill fast under the new ownership. Their attitude is terrible and customer service is basically nonexistent. Prices have nearly tripled in the last couple of years, and they’re not even clear about what they charge. If you’re thinking of saving money by pulling your own parts — don’t. You’ll likely pay the same or even less for new parts elsewhere. This place has turned into highway robbery.

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M G

Worst customer service ever! My engineer died and I wanted to junk my car to get money towards a down payment of a new car. The car broke down in an area I’m not from and when I gave them the direction (1-2 miles from the circle K on route 11) they told me that without an exact address they couldn’t come get the car and basically hung up on me. The car was towed by police and now I owe as much for the tow from the police that the car is worth in scrap. So basically their refusal to work with me on knowing the “exact location” just cost me to get nothing from my car because it’s gonna cost $300 to get it out of the tow yard from Towmater towing (which is way overpriced) or I have to surrender my car to them for the bill. Thanks for nothing! Do not go to this company if you’re in an emergency situation because their policies are ridiculous and their customer service is horrendous. Telling the man on the phone 2-3 miles from the end of route 11 before the turn to circle k , is actually pretty good directions for someone who isn’t from the area and there were no mile markers, seems like pretty good directions to me and it seems like laziness to want to do their job to help a customer. BEWARE if you’re in an emergency situation, they are not the ones to call. Don’t believe me? Check out all their ONE STAR reviews

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Don Munro

They have priced their way out of a customer. I priced a transmission. They were $100 more than any where else. My son races thunderstock class, I purchased 2 hub assemblies. They cost me more than double what I paid at another yard. The guy at the register tried to talk me into a warranty on already overpriced parts.