I couldn't be happier with the team here at Waterloo Auto parts. From beginning to end they went above and beyond to help us acquire the part we needed. I won't go into detail because it was well outside of the normal scope of business. At every turn doing something they didn't have to do. Yet doing it anyways. Great communcation. Excellent customer service. Quality. Pure quality. Thanks everyone!

very helpful!! The Waterloo team has great customer service and got me the right parts I needed. Ill be back again.

motor had a issue after 30 days tried contacting threw ebay guess the messages didnt get threw called and was offered a replacment, a remanufactured,or refund took the replacment and was satisfied

Friendly staff,checked other suppliers since they didn't have what I needed,hats off!

This is the best experience I've had at a salvage center. The lobby is clean, there are four happy people there to help you! The salespeople are helpful and courteous whether on the phone or online chat. The parts pulled with care and are exactly as described. The prices are great!

I called the other day looking for parts for a 2008 subaru and I had already called three other places and didnt have anything. Besides having everything I needed the employee, Dotty, who answered was beyond helpful, informative and happy to help. Will definitely be using them in the future.

Great place to work with very helpful staff and shipped in a timely manner as promised will definitely be my first call when looking for parts in the future thanks you guys are great!!!

Excellent customer service! Also felt really at ease, not many auto places have a habit of treating women respectfully, but they were always helpful and never condescending. All the parts I've ever bought were good quality! I highly recommend for anyone. Life long customer.

Sales representative of the business Chris D. is a great person. He helps you quickly and makes sure you get the right item the first time. And if by chance the item doesn't work out for you he makes sure that you either get your money back or a correct item. Most items come with at least a 1 year guarantee. There are plenty, usually about 4-5, representatives available at all times during business hours to assist you either over the phone or in person with an estimate or to review your account there. There is usually little to wait time.

Nicole was very plesant, had a slight delay on one of the two windows I ordered due to it being busted, but they did a great job of making sure I got it the same day!