Waterloo Auto Parts Salvage Center IA 50703

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Adam Wedmore

Called the store looking for a replacement seat with a specific color and material. Tony answered the phone was friendly and able to quickly determine the part they had in stock was not a match. He immediately offered to search for the part from an outside store and found one that matched and was in perfect condition for a great price. Tony took payment and arranged for it to be shipped to the store. Three days later he called back and profusely apologized that somehow during shipping the seat was nicked which resulted in a small tear on the side. I was more than surprised when Tony said not to worry because he had already found a replacement seat for the one that was damaged in transit and had it already coming, it would just be two additional days and he would call as soon as it arrived. Two days later Tony called, said the seat had arrived, and was in perfect condition. When my wife picked up the seat the store was clean, parking was good, and two friendly guys loaded it into her vehicle, thanked her, and sent her on her way. Quick, friendly, and professional. I was impressed not only with Tony's customer service on the phone but his initiative to recognize a problem, solve the problem, and be both upfront and proactive.

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Adam Losee

Be careful with these guys, live hr away got part from them that they say fit my truck pd 1200 drove to get it get it in vehicle and it's not the right one so now labor and time off and drive on me. Don't matter why it's wrong it's wrong so the extra expenses come on me because what they say worked don't it's just bad business straight forward. Most would realize they made the mistake and adjust fairly not here it was my fault they didn't have the right part apparently.

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Dejay

Love this place Great prices and always friendly people