Fenix Parts Detroit (Previously Fox Auto Parts) MI 48111

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Chad Garrison

This is a joke of a company!! As they say be ready for great customer service I laughed hard! This is by far the worst experience I’ve ever dealt with in customer service as consumer. I bought a front clip for $770 on 5/28/25. Was told it would be in Belleville next day. Had someone gonna grab it to save me trip, I live in St Clair Shores area, but was told it didn’t get there. Then could not get ahold of anyone on phone. Then went to get and was not as advertised, missing grill, way more scratches than picture and wiring was all cut to crap. So I refused the part and was told my refund would be credited by following day. Here it’s 6/13 and still no refund!! Tried calling past 5 days and get the run around and they sending emails and still nothing. I would NEVER DO BUSINESS WITH THIS COMPANY AGAIN EVEN IF PART WAS FREE!! Amazing that they’re still in business.

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Fred N

I previously purchased an engine from here for my 2012 Cadillac Escalade. I put it in myself about 3 and a half months ago and my car has been running like new ever since. When I say new I mean it feels like a brand new vehicle, lol. These guys really deserve a shout out. I was recommended here by another auto parts store and let me tell you, I was 100% satisfied. Thanks again.

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Corvin Cusson

Edit to add: staff at location were able to fix the issue and were very kind and apologetic for the mix up. Bought a right and left sided turbo for my Ford explorer, got two right sided turbos. Called to exchange, told my part would be in Monday, I go pick it up Tuesday (I live over an hr away), they can't find my part. Only thing available is still attached to a car. Told they would call me when it was ready, took 2 days. I drive back, do the exchange, drop off the part. Mechanic txts me, they gave me ANOTHER right sided turbo. Been on the phone off and on today, they still haven't found my part. Very frustrating that have to do another 3hr round trip for this thing.