Gregoris Subaru Parts & Service NY 11580

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Tina F

We have been coming here for years- with each vehicle we have leased and now the one we own. They are always so helpful and don't try to convince you of work you don't need or don't need yet. Their waiting area is really clean and comfortable, with desk areas in case you need to do work while you wait. There's coffee and a few snacks, plenty of comfortable seating, and a clean bathroom. They are the same staff for years, which means they must enjoy their work environment and are respected. I bring the kids, we each do our own thing because there's wifi, and there's a great diner across the street in case we get hungry and it's super early in the morning. They're always ready with a joke and a good morning. I really recommend this place.

B

Brian B.

I recently visited Gregoris Subaru’s Service Center and was unfortunately met with poor customer service. When discussing a missing tire valve on my vehicle, the service representative I worked with was inexplicably rude and seemed upset about the issue. I genuinely didn’t care what the problem was—I was going to get the car diagnosed and pay for whatever the issue turned out to be. That’s obviously why I went there in the first place. Apparently, being a willing-to-pay customer still warranted an attitude. I’m not sure what caused their attitude, as I had every intention of paying for the repair. It’s frustrating when you’re willing to address and pay for necessary work, yet you’re treated as if you’ve done something wrong. I’ve always appreciated good service, and this interaction fell well short of what I’d expect from a dealership. I hope this was just an off day for this particular employee, but it’s left me reconsidering where I’ll take my business in the future. I’d recommend management look into their customer service training, as how customers are treated matters just as much as the quality of the repair work. What a truly bizarre experience. I hope they get the help they need.

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Eliott Castro

Thanks to staff, Javier for your concerns and help in getting parts. Thank you Steve & crew for slapping on my moon, side windows Deflectors & silver FORESTER lettering. Car looks so legit. I love it. Parts were slapped on alittle dusty & smudge BUT HEY! you know what? My Car now & i proudly cleaned up the stuff & muff, no damage after the clean up detailed i took upon myself. No biggie people work hard & we all forget the minors. Anyways I try returning SUBARU floor mats & weather mats. I had already ordered weather mats myself. No one wants them back. Now I have 3x mats on floors, rofl. Expect driver side can only fit 1. Anyways I desperately could use weather cargo mat & perhaps floor cargo mat if there is one. I like stay consisten. Also just wanna know why no Car jack & iron? Appreciate an answer on this please I'm just curious. Only cause I thought was tradition. Also props go to DORON for your service. Everyone was a pleasure to meet.