Cousins Towing & Recovery VA 23608

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James Martin

My car stopped running earlier today and I called Cousins Towing after waiting over an hour for another tow company. I initially talked with Debra and she was very friendly and easy to talk to. She told me that she could have someone there in 20 minutes after giving her my information on my car and my location and in 20 minutes Ray the tow driver was there. He hooked up my car and took me to automotive shop of my choosing. Ray was very courteous and drove me to my destination. Ray then drove me to my residence. Cost was only $125 which I consider very reasonable. Recommend that if anyone needs to have their car towed to call Cousins repeat COUSINS. KUDOS to Cousins. Definitely a good experience under the circumstances. Would recommend them to all my friends and neighbors if circumstances so warranted it. My hat is off to Cousins and their employees.

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Cierra Rowland

So… my Tesla died with 41% battery left and no one could tow it, but Cousins! So grateful for the professionalism, skill, and kindness shown! If I’m ever in the area again, I’d use them!

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Berlinda Talbert-veira

I was involved in an accident, and my vehicle was picked up by my insurance company the very next day. A few weeks later, I received a letter stating that my car was placed on a lien hold through the DMV because I was being charged for a vehicle that was no longer at their lot. At this point, my car is still on a lien hold because of their error. My insurance company has already paid, and there is a receipt showing proof of payment. I am extremely frustrated because this situation should have never happened. I called and was given an apology, but I still have not received an email confirming that this was their mistake and that my vehicle has been released from the hold. I need this corrected immediately and documented in writing.