Rapids Towing & Auto Transport LLC TX 78040

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Sofia Pedraza

Absolutely ridiculous company. They are complete scammers and thief’s. I was in town for the weekend and went to and I parked in the parking lot next to it. Apparently nobody can park there even though people parked there were at wing daddy’s dining as well not just nidos, the “sign” they have is vague, no days no hours nothing. I ended up getting a boot on my car after being parked there for less than 30 minutes. I asked the guy for his manager or supervisor and he was no help. I asked if I could pay with my debit card and he said no. Apparently this “company” only takes cash, Zelle, or cashapp so it seemed really suspicious that a “legit” business operates with that, I was provided with NO RECEIPT, NO INVOICE ABSOLUTELY NOTHING. This is exactly why they only use these methods of payments because they know there will be no paper trail of them scamming people out of their money.I had to pay 200$ on the spot if not I was gonna be charged 500$ the next day. They added over 5 boots to all the cars parked and demanded money immediately. Please be careful with this company they are a TERRIBLE TERRIBLE BUSINESSES

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angel Pedraza

I am not disputing the placement of the boot. My concern is the business practices and payment handling used by this company. When attempting to pay, I offered to use a debit or credit card. I was told RAPID Towing only accepts cash, Zelle, or Cash App and does not have a POS system. The company was unable to provide a merchant name, invoice, or receipt for the payment demanded. No written documentation of the transaction or fee breakdown was offered. For a towing company operating in Texas as an LLC, this lack of transparency is alarming. Under Texas Department of Licensing and Regulation (TDLR) towing and booting regulations, consumers are entitled to clear company identification, disclosure of fees, and documentation of charges. Legitimate towing and booting operators are expected to provide verifiable proof of payment and business information upon request. I was also told the fee would be $200 if paid immediately or $500 if payment was delayed until the next day, which appeared coercive and inconsistent with fair consumer practices. The pressure to pay immediately, combined with the refusal to provide standard documentation, raises serious compliance concerns. Additionally, towing companies operating vehicles may be subject to Texas Department of Motor Vehicles (TxDMV) requirements, and in some cases USDOT/FMCSA regulations, which emphasize proper registration, identification, and record-keeping. The inability or refusal to provide basic business and payment records calls into question whether these standards are being followed. Based on this experience, I strongly recommend that consumers exercise caution, document everything, and consider reporting questionable conduct to TDLR, TxDMV, or appropriate regulatory authorities.

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Monica P

Where do I begin, the fact that it was my birthday, Super Bowl Sunday and Philly won, but my brand new car didn't get the memo, so it left me stranded at the gas station. I reached out to Rapids Towing due to their reviews, and they did not disappoint. I spoke with Diana, who sounded genuinely concerned about my entire unfortunate situation. She was able to get one of the drivers out to me in a very timely manner, and he was just as helpful (although I felt bad for him because he was wearing a Chiefs shirt, it was safe to say that he was having a bad day too!). He also tried to get my car started and was really patient with the entire aggravating experience my car was providing. They were quick and proficient, and I'm glad I called them that night. I'm hoping I won't need a tow service anytime in the future again, but if I ever do, I'll know exactly who to call! Thank you Rapids Towing!