Lake Auto Parts NY 12019

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Cindy Chan

I don’t know how to thank these people enough! Yesterday, I came into their store in panic because my car slid off the side of the road and into a snow bank just up the hill. And, even though situations like this ain’t their speciality, they were willing to help without any hesitation! They were willing to volunteer their time to help me out, even with their busy schedules and crappy weather. And, even after all that, they did not want anything in return; we tried paying them for their help and assistance but they absolutely refused! It is so hard to find people who are genuinely and whole-heartedly willing to help you in any sort of way these days. These people are seriously God-sent and are a rarity. Again, thank you a great ton for all your help! We seriously appreciate you all so much!

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MFlow Personal Training (MFlow)

To the point, good pricing,no nonsense and pretty trust worthy..Did business with them for over 12 years. I still approve

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isiah rouse

If I could give no stars, I would. I inquired about a part for my car a week prior, and was told the part was still in stock. During this initial call, I was told that I would have to pay for the part before arriving and even seeing the condition of the part. I don't know why or how that would be considered ethical, as the part could have been just as damaged as my current part is. I called on Thursday the 23 to ensure the part was there, as their site had it listed as "off and ready". I was told, "we will call you back in an hour" because they need to put eyes on the part that is still located on the vehicle, despite being listed as removed already. Okay, not a huge deal. I wait until 12:30pm, and still no call. At 1pm, I call back again, because at this point I need to either be able to obtain the part or order it elsewhere. I was told "we are busy, you're going to have to wait". Okay fine, I give them until 3pm and I call again. Still told "we haven't been out there yet." I place an online order elsewhere to obtain the part because at this point, they close at 4:30pm and the chances of me receiving this part have dwindled down. At 4:05pm, I am contacted to finally hear them say "oh we can't sell you the part anyway". Horrible way to do customer service, especially with car parts and people losing daylight quickly in the winter to install things. The way that my wife was also spoken to when she called to check in on the part was not professional, as she was told "we already told your husband he would have to wait until we had the time", yet you're a business that runs on customer service skills for those in need of car parts?