Whole Foods Market NY 10025

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Yifan Chen

I had a disturbing experience with a female security contractor at this Whole Foods. During a conversation, she mocked my accent verbatim, made a racist comment about my supposed ethnic origin, and told me to “go shop in Chinatown instead.” She then asserted that everything in the store “belongs to her,” using that as justification for rude and intimidating behavior.<br><br>This is unacceptable at any retailer, especially one that claims to value inclusion. I’m asking management to review the relevant camera footage, address the contractor’s behavior with her employer, and ensure all staff and third-party personnel receive training on anti-harassment and anti-discrimination. I’d also appreciate a follow-up from the store manager regarding what corrective actions will be taken.<br><br>She is unprofessional and unethical.

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Team Member025

I’m a regular Whole Foods customer and I’ve honestly been surprised by some of the customer service and overall store experience lately. Over the past couple of weeks, I’ve had a few interactions that felt dismissive and unhelpful.<br><br>At the deli counter, there’s a young woman working there who comes across as consistently uninterested and short with customers. It’s confusing to me how this level of service is being allowed to continue, especially at a store that usually prides itself on friendliness and professionalism.<br><br>Last week I also tried asking a question near the water/maintenance area while someone was working, and the response I got was pretty unfriendly. I completely understand people are busy, but a basic level of courtesy goes a long way.<br><br>On top of that, I’ve noticed that many shelves have been missing a lot of products lately. Items that are usually stocked are frequently empty, and it makes shopping here less reliable than it used to be.<br><br>I’ve shopped at Whole Foods for years and expect better. Hoping management takes a look at both customer service and overall stocking at this location.

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Locnlulu

Belinda was a great help at customer service she quickly identified the problem and provided outstanding service to get to a solution. Thank you so much Belinda and the Whole Foods team Will definitely continue shopping here thanks to the outstanding staff!