Crossroads Trading NY 10001

A

Angela P

Genuinely consistently one of the worst crossroads selling experiences in NYC. The store itself is organized, but the quality of goods are low and their pricing is not consistent or logical. Customer service is poor (polite yes, but completely disrespectful of customer time).<br><br>To preface, I worked in retail many years including as a store keyholder managing several employees, and then graduated from fashion school and now work in apparel production. I have a sufficient background in both trend, quality, and retail service to know that this store is severely lacking. I used to live right next door, and the service and quality has been consistently decreasing year over year for the past four to five years.<br><br>The employees spent so much time discussing amongst themselves and moving at a slow motion pace in inspecting the clothes. Efficiency is Sub-Zero and there is no standard of performance for the employees. To do this and have an immaculate selection is one thing, but they absolutely do not. Quality pieces are consistently turned away and the floor is full of fast fashion pieces. Even with the utmost nuance applied and understanding that the market may respond better to on-trend pieces of lower price points, often times the employees don't even have a basic understanding of material or brand and apply illogical pricing.<br><br>I have sold here many times, often because of the proximity. I held off on leaving a review for over a year because as someone who used to be in that same role, I can understand the challenges to an extent. However, in watching them operate today and waiting over thirty minutes while I barely moved up by one person in the line, the utter disregard for their customers' time was shown once again.<br><br>I recommend selling to buffalo exchange down the street or another chain or location - you can move through a line three times as long in the same time compared to this store and despite perhaps a similar clothing selection for buyers, the seller's experience will be much better.

D

Delane

Scored big! If I lived closer, I'd shop here every single week. It's clean & bright & smells good. Love the clothes I found, great labels & really love the prices. Who says NYC is always expensive??

H

Hungry Ham

I came in just to browse and walked out with two pairs of Nike shoes that would’ve been around $200 each in the store — got them both here for $49 a piece. The place is organized, not chaotic like some other thrift spots, and the staff made the buy/sell process smooth. Definitely worth checking out if you’re hunting for deals or designer stuff without paying full retail.