R & R Towing LLC LA 70520

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Kayden Lane Bailey

Tammy, you’re unprofessional, unhelpful, and completely empathetic. On Saturday @5:23PM my car was towed, I called and spoke with a lady who informed me that they closed @5PM and I would be unable to pickup my car until Sunday @10AM, as well unable to retrieve items from the vehicle (Come to find out the lady’s name is Tammy <the owner>) When I told her the medication in the car was important and I was from out of town she stated there was nothing she could do and I would need to be there the following day, I told Tammy I would be leaving a bad review and asked her name. Later on (9PM) in the night I called again hoping to get a solution to getting the medication/retrieving the car as I was not from town, and when telling Tammy my car had the medication and all our money she states “You’ve left a bad review, why would I help get items out of the car” insinuating that had I not made my comment I would’ve had more help (which in the first conversation she said I was unable to do anything until the following day). Also, she is on vacation at the moment so how would she be helping me do anything? She stated they release cars from 11-12, I asked again so I can pickup my car tonight?? She stated yes between 11-12 and that 12 would be a cut off that it was considered a new day, when arriving @11PM no lights we’re on so I called and asked what to do Tammy stated “I told you 11Am-12pm” but in the previous conversation it was 10AM and then it was 11 at night so which is it?? Sunday @10AM I arrive like told and not to my surprise Tammy doesn’t have anyone there, the lady (I’m not sure her name) that arrived was really sweet, my total went up by +$30 that Tammy had told me because @11:59PM it’s considered a new day. So my car was towed AFTER they closed and I was unable to pickup, then I’m charged an extra day.. I was informed Tammy is on vacation so it’s not surprising she’s not upset my cars being towed for pointless reasonings as she’s using my money to have a good time. Edit to add: I was towed because I was returning a parking pass to the Airbnb host (in their parking lot) and was gone for 10-15 minutes to give the pass back, when I first arrived the truck next to me had no pass. Later in the night when checking the parking lot @10PM the truck that was next to mine was still sitting in the parking lot with no pass as well as 5-7 other cars with no passes.

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Juliana Johnson

All the staff are very nice, explain everything that you need to know to you! Environment is spacious and comfortable, definitely can get a good laugh bc the drivers are some comedians lol! Would definitely recommend!

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Taylor Melacon

Just want to say I was super worried because of past reviews but when I say my experience was polar opposite, driver communicated quickly and very respectfully and the price was nearly $50 cheaper than other local companies they even went as far as bringing us to pick up rental after break down. I will definitely be using them for all future needs! Fingers crossed none but the won my business!