Google Store Chelsea NY 10011

G

Giang Nguyen

The overall experience at the store was good the 3 times I have visited in the last 12 months:<br><br>1. The first time was for fixing the green line on the pixel 8 screen, which they took only an hour or so to fix, dramatically exceeding my expectations.<br><br>2. The second was for getting a new pixel 10 with trade-in of the pixel 8, which was also a good experience.<br><br>3. The third time was, unfortunately, 24 hours after I got the pixel 10: the phone started crash looping and became unusable within 12 hours after purchase, so I brought it back in for recovery so that I could get some data off before I returned the phone. The staff tried all kinds of safe and recovery modes and even took the phone to the back room to try to force a software update, that made it even worse. This was the worst google device experience I have had in my almost 10 years using google phones starting with the nexus, so bad that I decided to return the phone and… switch to an iPhone conveniently the Apple Store was just across the street.<br><br>The store staff, I wanna emphasize, was all professional and sympathetic and apologetic throughout, and providing what I considered good service throughout, so think a 4 ⭐ is appropriate.

J

Jose Rodriguez

Thanks F Jorela .<br>This place is amazing for the good treatment you receive and everything is very fluid and fast. I was attended by an amazing, very efficient girl named F JORELA. Thank you, if it weren't for your help, I wouldn't have been able to complete the purchase. And the celphone Google Pixel 10 Pro XL He makes amazing photos and very good performance with my happy son.

S

Srividhya Murali

I visited the store to fix the issue in transferring Whatsapp data from iPhone to Pixel 10 pro. I worked with Jake & Andre. They were very polite and patient in helping me out to figure out the issue. All though the data was not transferred completely since they also didn't know what exactly the issue but they were kind enough to sit through and try setting it up for me. Overall the flagship store is so cool with all the new products to get hands on. Better signage and instructions would take them a long way.