Firestone Complete Auto Care LA 71201

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Adam Finklea

I had them install new tires on my truck a couple weeks ago. I noticed that they damaged my rims by completely gouging the sides of them. After multiple calls they still refuse to return my calls. Go use Genes Tires like everyone else does in the area. Update: Their claims department reached out to me to notify me that they did not do the damage nor do they have the tools to do that type of damage. Even though I clearly watched them use pry bars and slip them across my rim and having to readjust the boot several times to install the new tire. The actual store still has yet to reach out to me to even offer an apology or response at all from all the calls/messages that have never been returned.

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Leo Robitaille

I had an incredible experience at Firestone thanks to Terrance. The moment I walked, he was professional, knowledgeable, and genuinely focused on helping me. He took the time to explain what my vehicle needed in a clear, honest way with no pressure and no upselling, just great customer service. The work was completed in a timely manner , and I left feeling confident everything was handled correctly. Terrance truly went above and beyond, and because of him, I’ll definitely be returning to Firestone and recommending this location to others.

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Alexis Coleman

Terrance at Firestone provided outstanding service. He was knowledgeable, honest, and took the time to clearly explain what my vehicle needed without any pressure. It’s rare to find someone who combines professionalism with genuine customer care. I left feeling confident and well taken care of. Highly recommend him and Firestone for all your car’s needs.