Pat's Service Center MA 01604

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angela consiglio

My Volvo broke down on 290 eastbound at the Rt 146 on ramp. I was able to get into the break down lane. This is rush hour in Worcester. I was in a very bad location, I called Pats for a tow and they were there in 10 minutes. The tow truck driver confirmed the garage I wanted my vehicle taken to. The dispatcher and driver I spoke to were extremely polite, professional and great response time.

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Amanda Gosselin

After a frustrating experience with another tow company through AAA, I was reassigned to Pat’s Service Center and Felix completely turned the situation around. From the moment Felix arrived he handled everything the way a professional should. The first thing he did was walk over and actually look at my tire without me even asking. That simple step meant a lot after dealing with someone who had made assumptions without ever checking. Felix listened to what had happened, treated me with respect, and calmly walked through the best way to move the car. He was polite, patient, and incredibly helpful the entire time. What also stood out was how thoughtful he was about making sure I got to the garage safely. He knew I needed a ride there to fill out after hours paperwork and made sure I was not left alone when we arrived. That level of awareness and care really meant a lot. As a woman, car issues can sometimes feel intimidating because you are often talked down to or treated like you do not understand your own vehicle. Felix did the exact opposite. He listened, respected what I was saying, and helped solve the problem quickly and professionally. If you ever find yourself needing a tow, I genuinely hope you get Felix from Pat’s Service Center. He turned a stressful night into a much easier one and represents the kind of service people hope for when they call for help.

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Mohamad tanta

If I could give a zero star review, I would. I had parked at 11 lake Ave towers in a visitors spot visiting my aunt just like I normally do every week. I had parked in this spot multiple times in the past with no problems. There is a sign that says visitor parking from the sign and to all spots to the right of the sign. I parked in the last visitor parking spot to the right before the sign that says resident parking followed by employee parking. There was a sign saying residential parking to the right of where I had parked. Additionally again, there was a sign for employees parking as well a few spots to the right of that. I had called the company and they said “technically this is all employee parking and I can’t park there”. I had called the police and they had told me that they have had other people who have had similar altercations with this company and that I should challenge this. I was very annoyed and frustrated. I was waiting outside and the tow driver had came by again to tow a different car and I had asked where my car was and he said he had towed it. I had asked why because I did not park in a residential or employee parking and he said it’s technically all employee parking and said it was not his problem. I had then went to the company service and had waited 35 minutes even though he said he was a few minutes away. The guy had came into the building and was on the phone and did not greet me nor did he speak to me and had kept me waiting for an additional 10 minutes. Then after I had finally addressed the problem, he had threatened to keep my car there until Monday because I had asked him if he could talk to me in regards to my vehicle, despite it being thanksgiving eve. I had paid the fee and I finally was able to take my car. This company along with the employees/manager who had spoke to me were unprofessional and rude.