Firestone Complete Auto Care MI 48917

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Marco Gonzalez

I have had many opportunities to leave a negative review about this place but have put it off because I once believed in Firestone. I have been a long time customer and even a former employee. Over the past few years I have visited, my experience with the team has been getting less and less unpleasant. I remember a time Firestone had a plan called 20/20 vision. It was to be the go-to shop of the community, a place that can be trusted and reliable, dedicated to the customer experience. They wanted to be number 1 in the name of car service and repair by the year 2020. It is now 2025 and I can honestly say that vision has not come true. I have experienced a serious lack of communication every single time I visit. They seem to not care anymore about customer satisfaction. They don’t take time to explain the repair order. They don’t bother looking up prices for you to see if you’re wasting your time. Any news they have about your vehicle gets emailed to you and not brought to your attention in person, even if it’s a serious safety concern, which in my experience was. Ive even been told to take my vehicle to the dealer because they don’t have the proper equipment or technician to perform certain repairs (which was never the case in the past). Services I’ve been told they can’t do is electrical, oil leaks, and coolant leaks. The only communication they offer is to tell you how much you owe them and have a nice day (in my experience). I am not seeking any compensation or reimbursement of any kind. I just want for someone in the corporate office to see this message and bring to the attention of anyone who still cares for the customer experience and hopefully makes some changes to redeem this place.

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Greg stricker

JaLynn and Gabe were super kind and helpful with my car troubles. By the time I got to this Firestone, it had already been a long day. Their service was excellent and they got me in and out the door in less than 15 minutes. Really good experience and highly recommend this store!

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Regina W

Really happy with service I received from W. Saginaw store. Helped me to figure out exactly what maintenance service my Toyota Camry needed, pointed out another matter needing attending on an underside of vehicle. Provided courtesy repair. I especially appreciate the excellent customer service given my routine visits for the alignment lifetime warranty I have them.