Best Buy NY 10003

B

Brett Montclair

I left Home Depot where service staff are jumping to serve and I stopped in here and the staff could have cared less. Maybe it’s because it was a low Tech Day in Manhattan but the difference in employee morale or work ethic it was like a 3 at BEST BUY and a 10 at Best Buy based on a 1 to ten scale where ten is the best. If the employees think they have it bad here weather wise what would they do in EDINA MINNESOTA. I needed assistance in a certain area but employees were focusing on work gossip.

C

Clarence

Oh my. Very nice, well stocked for all your electronic needs and somewhat household appliances but the real treat is the electronics. Apple, Samsung, Microsoft, Xbox, PlayStation.. you name it. It’s probably there. The staff are motivated and helpful- customer service/returns were smooth-thanks Tatianna. Nice location convenient to the 14 St Subway station -N/W/Q/R/6.. all conveniently located

A

AzureWolf

Very terrible return experience with lots of moving goalposts lies.<br><br>Tried to return an open box - excellent laptop, and they claimed they cannot accept any returns over $800. I said that doesn't sound true, so they moved the goalpost and said it is the policy for all Best Buy. When asked why the online CS rep said I could, the first store representative said they meant shipping.<br><br>So I called customer service and they called out the dishonest response. I kept them on the line and went back to the store (had just stepped out). I put it on speaker, and the rep refused to listen and called her "manager," who claimed it's a policy. The phone representative asked for the specific "SOP" and the manager said he doesn't know it. Then manager then changed the story and said it's specifically for open box, not for new items. Phone rep asked if he ever saw the specific SOP even if he doesn't know it, and he said no, it's all "trust me bro." She asked if there's a specific place online where such a claim is, and he said he doesn't know.<br><br>Basically, lies because I said I wasn't taking store credit. What a toxic place and experience. I know its location makes it relatively immune to bad feedback, but if you can avoid this store, please do. It makes up policies on the spot to scam you. As a Best Buy Plus member, I regret joining.