Firestone Complete Auto Care MI 48823

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Kylah Johnson

Pretty disappointed with the care I received. I said blatantly that I was not looking to do preventative care and I was focused on the grinding noise I was hearing on my front left tire. They claimed it was my breaks and rotors, being a female who knows absolutely nothing about cars I okayed it and paid $600 dollars for the repair. I get a call once it’s done that my car is “ready for pickup” and it was still making that noise. They quoted me $1600 upon pickup claiming it was actually the bearings that were making that noise instead. Took it to another shop because ain’t no way in hell I’m paying that much to repair this car again and the new mechanic I found literally told me outright MY CAR IS UNSAFE TO DRIVE!! Doesn’t sound like my car is “ready for pickup” to me. It was so bad he emphasized that at any point on my drive to his shop my tire could’ve come off. He said he has no idea why Firestone would lie about it being my brakes and rotors when it is very very clearly my bearings “with anybody who has eyes to see”. I don’t mind car repair, it’s just the way the cookie crumbles, but dang guys I feel like I made it abundantly clear I am a college student and have easily spent over $5000 dollars on this car in the last year and I was only looking to repair the root cause of the noise because I am out of money!! It was just as expensive to repair my bearings as it was for my breaks and rotors in the first place. I feel like it was just a shady cash grab and I looked like I didn’t know a lot about cars so it made it easy for them to persuade me away from the repair I actually needed. In short, heed my warning ladies! Ps, the mechanic I trust with my repairs going forward has told me a lot of people come in to his shop with Firestone horror stories!!

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Thiago Favret

They will never call you about the status of your vehicle. Ever. They told me they'd call when they got the parts needed and when it would be done, but I guess neither of those things happened and they didn't bother to inform me that repairs wouldn't be done until tomorrow. I had to cancel some plans because I was experiencing to have a car tonight. Dropped it off at 8 am for a busted window. A courtesy call is the least that can be done. The wait times also tend to run long, in my experience. That being said, they do good work. Your car will get fixed. It just might take a while

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Jennifer Ornacke

Very friendly employees and the General Manager is highly knowledgeable and helpful. They actually showed me that I didn't yet need a service that another shop had recommended, saving me a heck of a lot. Took great care of my jeep and everything was strongly and fairly priced, compared to others. Will most definitely will be back to them in the future!