Tire Choice Auto Service Centers LA 70810

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Auberny Wright

I would first like to preface that this place is under new management and prior to this visit, under other management I have had no issues: I am writing to you with deep frustration, shock, and profound disappointment regarding the absolutely deplorable experience I endured at your establishment on February 28, 2025. I had taken my car to Tire Choice for an oil change and brake job, expecting nothing more than a routine service. What I encountered instead was an unimaginable nightmare, and it is with great sorrow that I must demand accountability for the immense emotional and financial damage caused by your negligence. After enduring over four hours of waiting for my vehicle, I was finally brought to the counter to pay the bill. I had purchased a Groupon that reduced the cost of the oil change, and paid $503 in cash for the remaining balance. At this point, I was still unaware of the catastrophic series of events that had occurred behind closed doors. When I asked for my keys, the store manager, Antonio S. Jimenez, informed me that he needed to speak with me outside. It was then that I was confronted with the shocking reality of the situation: my car had been damaged, severely and irreparably, when it was allowed to reverse and crash into poles and a wall. The emotional turmoil of that moment was devastating. I was not only blindsided by the news of the damage, but I was also informed by Antonio that this incident had been intentionally concealed from me until after I paid, under explicit instructions from his superior, Shane Langston (district manager). My trust in your company had already been shattered, but the revelation that you had deliberately withheld such critical information added insult to injury. When I spoke directly with Shane Langston, he callously dismissed my concerns and stated that I was still responsible for the payment, despite the fact that I could no longer even drive my car due to the extensive damage. Through all of this, no one once issued an apology, they simply referred me to their corporate 1-800 number and dismissed any further questions I had regarding what happened. In the days following, I filed a claim through Monro Inc.'s insurance provider, Travelers, only to learn that my car was deemed a total loss. The emotional and financial toll this has taken on me is immeasurable. I have been left with a damaged vehicle, a broken spirit, and the very real consequences of your establishment’s complete disregard for basic safety protocols and customer care! So much for services rendered on a vehicle you ruined!

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Cindy Kleinpeter

The Tire Choice management and staff were very professional and accommodating. Aaron and his crew worked very hard to order my new tires at the best possible price and install them as quickly as possible. I was very pleased with the quality of their work and the customer appreciation I received.

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Britt Bickford

I had to hurry here when I left work due to my tire being flat, they patched my tire in less than 20 mins and the customer service was amazing!!!! Definitely stop here if ever in need of tire repairs!!! Thank yall so much and God Bless