Bronx Tow Pound NY 10468

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Beguis Vasquez

First time my car was towed , advice to all dont pay your tickets online and then come to the location. Just pay it at the location because it takes 3-5 days for it to clear in their system. I made that mistake and had to pay twice. But jt was my fault the ladies that work here are great and kind and if you dont come in with an attitude they will treat you like gold. Come in call and take care of business.

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Y J

Make sure before you go here and they waste your time. You have a list of the documents you need and also, whether they say print them or not I advise printing documents, because there is a lot hypocrisy going on. One person tells you something over the phone and then when you arrive after waiting in line they tell you something g else. Also there is no written list of documentation or directions on how the process of the tow pound works listed either. There's nothing online or posted at the location. So you are stuck only taking the word of the representative you speak to, which is ridiculous. Also when you speak to a rep or deal with any of the customer service people whether inperson or over the phone remember to get their name and rep number, record date and time you speak to them. This way you have proof of what you were told either over the phone or In person. Also only 1 rep had a name tag on out of 3 the others did not have a tag on, so it is imperative you ask. Also you can't park in facility so if someone brings you to pick up your vehicle, remember you will have to walk in a bit of a distance through water and gigantic muddy puddles. The best part of here is security. They were the best part of the experience they were professional kind and direct. You can trust what they say to be true, in terms of how they direct the process of you receiving and number, and how they treat you with respect and dignity. Key here is preparation, documentation print outs , and knowing rep you speak with over the phone or in person, write down date and time and information they give you. This will save you a lot of time and headaches.

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Jojo Rod

Extremely rude. They take forever to give you the car back. A whole 4 hours waiting. Make you take a multiple trips to your car instead of having you take one trip if they need you to get anything from it. Their system was down multiple times today and it took literally 30 minutes to come back up. Just a horrible experience.