B & B Auto Parts NY 10460

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Erik Killen

First off, I never leave reviews on places, ever. My father has been coming to this store for over 50 years. We used to deal with an old guy Gerard who was great. I came in today looking for struts for a 2001 Camry and ABS fuses. Earlier in the day I was told over the phone they had the struts in stock, but that I needed to come in with cash to get a price because they “don’t give prices over the phone.” After driving there, I was told they either didn’t have them or quoted me a price nearly 3x higher than what they sell for online. When I asked about ABS fuses, I was told they wouldn’t sell me one unless I physically brought in a blown fuse — even though I showed a photo and knew the exact amperage and type. Overall experience felt dismissive and unhelpful. I wasted time and gas based on inaccurate information. I won’t be returning. And I’m positive they treated me that way because of the color of my skin!

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K S

if i could leave 0 stars i would. Worst customer service. They talk to you like you can't get parts elsewhere. Very rude staff. Will never return here or recommend either.

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Jason Guach

I called the establishment on April 9 around 4 PM to ask if they carried the bolts for a 2009 Toyota Corolla control arm. The person on the other end of the line told me to bring the boalt So that he could match it up to one in stock. I explained to him that I had to cut out the control arm because it was stuck, and I only had the two ends of the bolt not the middle, which remained inside the bushing of the control arm. He said don’t worry just bring those two pieces so that I know the bull type and the threat type, I said, do you want me to bring the specs from the Toyota website so that you know the length of the bolt. He said no. I bring the two pieces in to the location and the cashier looks at it and says what is this? I explained to him that he has spoken to someone the day prior, and they told me to bring it in that they will size it up to the correct bolt. I gave him the big model year and the party came from and he walked away to the back and came back and said we don’t have that size of bolt. Explain explain to him that those two pieces do not make the correct size of the boat that is from a lower control arm in the center of the bolt remain with The bushing as I explained it yesterday when I called. The cashier Outside had to look on his face As if he did not know what a bushing or a low control was. He was very dismissive and combative. I was referred to this location. What a big mistake and waste of time. Customer service over the phone what’s OK in person Horrible. I will remain ordering parts online. This is why the small Mommy pops Stores are going out of business.