Town of Amherst, NY Office of Refuse Control NY 14221

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Mike Walsh

I'm not going to complain about the employees who are out on the street picking up the garbage for the residents. Typically when I engage with them they're very polite. The town of Amherst makes a lot of stupid rules when it comes to collecting garbage. I have friends and relatives in every town in the Buffalo area. When I tell them stories about the town of Amherst and their collection policies they can't believe it and probably get more upset than I do. Today I had some garbage bags in a container I own. They wouldn't collect them and left them on my front lawn. They were about to drive away when I stopped them. They told me they can't collect that garbage because the town wants me to purchase another container. However, if I left the bags on the front lawn. They would collect it. I thought I would put them in a container to make it easier for pickup. This is just so stupid. I've had too many bad experiences to list here. I'm just trying to vent, hopefully someone from the town will read this and understand their stupidity. Not likely though.<br><br>And now I see your reply. And this is why so many residents are unhappy with your service. I've called and spoken to the town before. Most times I'm deferred to Modern Disposal. I don't pay taxes to Modern Disposal, I pay them to the town of Amherst. And now you want to explain to me one of your rules or policies that you created to benefit yourself. Not the residents. Serve the people, not yourselves.

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Chris Neyman

I have lived in a lot of places and I can say from experience that the Amherst Office of Refuse does a fantastic job.<br>The teams that work in our neighborhood are thorough, friendly, and work very hard for us.<br><br>They also did a great job of letting us know when our bins needed replacing and made the whole process very simple.<br><br>I met Beth in the office and James when he came to switch out our old garbage bin. Both were very knowledgeable and a pleasure to chat with.<br><br>I'm very grateful we have such a great team taking care of us here in Amherst!

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C P

For the taxes you pay for this town this place is the worst and the people in the office customer service should be fired. Their process is all broken and communication is rock bottom by the office. I would recommend another town prior to moving here.