Trinity Towing TX 78233

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The Wilsons

This was hands down one of the most unprofessional and hostile business experiences my husband and I have ever had. We pay for and are registered for a parking space at our apartment complex. Unfortunately, our placard fell out of visible view inside the vehicle — something we were unaware of. Instead of any warning, our car was towed. We genuinely believed it had been stolen and had to call 911 before learning it had been impounded. When I called this company, a man answered by saying only “Trinity” and immediately placed me on hold for 15 minutes without gathering any information. When he returned, I provided my vehicle details. I was then placed on hold for another 15 minutes. During that time, my husband called to see if he could get assistance — and the employee hung up on me to answer him. When my husband calmly pointed out that I had just been disconnected after holding for nearly 30 minutes, the employee became hostile and argumentative. Instead of assisting customers trying to retrieve their vehicle, he escalated the situation with attitude and disrespect, then hung up again. I called back once more, hoping to finally get basic information. Instead, I was met with sarcasm, belittling comments, and outright rudeness. He even made inappropriate remarks implying I had sent my “boyfriend” to call — which was not only incorrect, but completely unprofessional. When we arrived in person, the behavior did not improve. My mother accompanied us and was initially the only one allowed inside. The hostility and dismissiveness continued. It was clear that customer service and professionalism are not priorities at this company. Let me be clear: towing due to a visibility issue, while frustrating, is not the main problem. The problem is the complete lack of professionalism, accountability, and basic human decency displayed throughout this entire experience. After reading other reviews, it’s obvious this behavior is a pattern — not an isolated incident. If this is how customers are treated when they are already in a stressful situation, that speaks volumes about this company’s standards. I will be filing a formal complaint with the BBB. I strongly advise anyone dealing with this company to proceed with caution and document every interaction.

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Jacorey Lopez

This company will find every grey area they can to tow your car and scam you out of your money I suggest if your car is ever towed by this company to document where and when it was towed and file complaint and small claims form with your county, the employees are also just as terrible and completely rude and to a point where I can’t even look at this place as a company.

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Fernando Gilarranz

Only giving one star because I can’t give zero. Last year they towed my car from my place of residence, and even after being shown proof of my car being registered they refused to allow me to take my car without paying. Luckily my complex decided to pay my fee for me because I genuinely didn’t do anything wrong. But that’s not why I’m writing this review I’m over that. They just towed my friends car within 15 minutes of him arriving to my apartment, despite it being registered. Their claim is that they documented, and took pictures of the car before it was registered. Despite the fact that we registered his vehicle while on the balcony and clearly seeing the car parked just fine. When we went downstairs not even 15 minutes later the car was gone. “Although you registered it before it was towed we received the claim before it was registered”, if that isn’t the biggest load of BS I’ve ever heard. I hope the people running this clown show get what’s coming .