Bates Collision Centers TX 77521

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Savannah Renteria

I had repairs needed and found Bates collision through my insurance, they were friendly and kept me informed through the entire process. I had a rental while my car was being repaired and I was able to drop it off at Bates which made it extremely convenient when my car was ready. They completed the work 2 days early and it looked incredible! The work was immaculate and they washed the exterior and cleaned the interior of my car as well. I would highly recommend Bates for any repairs needed on your vehicle.

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Adrian Alvarez

Very unprofessional, no communication with the management here. I sent my vehicle in for repairs and replacing parts. The first go around there were issues with the parts they replaced. Didn't match my tint to my windows. There were water stains all over my headliner from the water leak that their glass company created when replacing my windshield. After some time after getting my car back. We had some rainy days come in and leaked water all inside my front cab of my vehicle. The water damage to the headliner and the control panel to my AC was caused by the glass company Bates uses not properly installing the windshield. When I took the vehicle back to get fixed because of their horrible workmanship. I was told by their manager David, it was a wear and tare. So I got my vehicle back with nothing resolved. All I got was a new windshield because the previous new windshield they installed was broken when they took it off to see why it was leaking. Oh and a bunch of lies and false information was also a portion of what they gave me. They wouldn't call me and give me updates as often as I wanted them to. Maybe once ever 4 or 5 days they would call. Had my vehicle for a week until I had to call them and get updates. I also asked David to keep me updated so I wouldn't be without a vehicle and so I can call for a rental reservation. But again, David never called. I had to take matters into my own hands. Parts and even cheaper quality to their workmanship was only the surface of problems I dealt with this place. I really should've read the reviews before giving my vehicle to this place. I should've read the reviews before trusting the safety of my family's vehicle in the hands of this body shop. Word of advice. Don't take your vehicle here!

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Gisel Melendez

Took my vehicle after an accident thinking it would be amazing service just for me to be proven other wise. Alexis was always super helpful & communicating constantly. 10/10 but the service of the actual repairs was sad. My vehicle still needed some things fixed after the accident that the insurance didn’t approve of which I didn’t move the vehicle until one day that I needed it. Just for me to hear some sounds while getting off the highway to my house. Parked my car told my husband I didn’t want to use it anymore due to a sound just for him to get home & plastics were falling only hanging from the bumper. All worn obviously from rubbing on the tires each time I’d break. Which my husband was told I should’ve stopped & took the car to you guys. As if I were to blame that the plastics fell stating I must’ve hit something or went over something. When that wasn’t the case at all. The parts were going to be ordered if my insurance approved which obviously they weren’t going to approve. Why does my insurance have to pay for a mistake caused by your employees who rushed the job? Very upsetting more money more time for my vehicle to be fixed. Safe to say next time I won’t take any vehicle there & not recommended to anyone. My husband had to wake up everyday earlier than usual since he works nights just to get told they weren’t going to fix it because insurance didn’t approve obviously.