Mesquite Auto Impound TX 75150

A

Alyssa Smith

If I could give 0 stars I would. This place towed my car and kept it hidden for a month. By the time I found it, I was told one price over the phone and when I went to pick up my vehicle it was $300 more than I was told. Not only that, but they lied and said the car was sent to auction and needed to be retrieved. In order for a vehicle to go to auction the company must file a lean application which was never done. They lied. Don't worry it gets worse. Not only did they do all of this but once I over paid for their lies and got my car back, I found a lot of my stuff was stolen. I called to complain about my missing items. Originally Vannessa was helpful in retrieving 3 of the many missing items. Even admitted to having this person on video stealing my stuff. But once I begin to realize a lot of my stuff was missing I reached back out to follow up on the rest of my personal items that where taken but I was met with no help no answers and I'm still missing my stuff. The only way to deal with a company like this is legally. Please I urge you to contact the TDLR and document everything with police.

B

Brenda Burse

On 12/17/25 I went to Supermarket Walmart at 200 us hwy 80 e Mesquite, Tx 75149 I think I was in Walmart about 1 to 1/2 hr getting my dad who is over 71 groceries once a month along with my left foot swelling and getting me some compressor socks that was told to me by my doctor there where no close up parking spaces and I parked in a handicap without a hanging tag or on my license plate but they also didn’t have a sign saying towing enforcement here in the handicap or anywhere on property and the balance was $324 to get the vehicle out plus we arrived at 9:42pm and didn’t leave until 10:38 pm which put me & the young lady who took me to get my car and risk with our safety standing outside in the dark and it took the longest process to get my car but it took a fast process to charge my card. I’m going to dispute this with my bank and with Walmart as well. And the sad thing about it all is I have parked in handicap before and no I don’t make it a habit because you do have to be considered of the people who are handicap but if I need a doctor note stated that my left foot swelling up and for me to have to stand outside and walk to get my car in the back of the pound didn’t make my left foot no better. And she was rude now if it one of her family members or friends I’m sure they don’t have to pay anything because your not going to charge your own relatives & your not going to be rude either. They are crooks. And I reported them to the BBB- Better Business Bureau

E

Embellish Spaces Designs

My daughter’s car was towed from the Walmart on Hwy 80 in Mesquite, TX, even though she was in the store for no more than 10 minutes. She received a notification that someone was inside her vehicle, walked out, and discovered her car was gone. After asking questions, she was directed to the tow yard. When she arrived, they demanded cash only, even though she only had a credit card and was already running late for work. She ended up taking an Uber to work and returned the next morning. She arrived at 7:30 AM, but no one was there, despite the company claiming to be open 24 hours. She called the police, and the officers repeatedly called the towing company, but no one answered. Eventually, someone finally showed up around 9:00 AM. Once she was able to access her vehicle, we discovered significant damage. Her 2025 Lexus, which sits low, had the entire front end scraped down to bare metal. The door appeared to have been forcibly entered; the rubber, paint, and framing were damaged. She now has over $4,000 in door repairs alone, not including the front-end damage. They also removed her firearm from under the seat while claiming they never entered the vehicle. However, her vehicle’s monitoring system shows exactly when the doors were opened, proving otherwise. She also had a handicap placard clearly displayed. To make matters worse, they attempted to pressure her into signing documents stating they were not liable for any damages, which she refused to do. I have filed a complaint with TDLR, with more complaints to follow, and the police are involved. This company is negligent, dishonest, and predatory. They should be shut down and held fully accountable for their actions.