Advance Auto Parts TX 78664

D

Dusty Bell

Edit: Had to come back and change my original 2 star, down to a 1 star. A very helpful gentleman from another Advanced helped me out by calling this store to try to get a receipt number to return a purchase. Turns out I was sold and already opened container of oil dri, I couldn't have returned it even if I wanted to. The gentleman from this other location that was helping me, pulled money out of his own pocket and bought the oil dri from me. HE will be getting a five star from me for his store with his name attached to it. Dude on the phone was uncooperative by giving terrible attitude. Sub-par customer service. Guy with long hair at the register kept giving me passive aggressive attitude. I think he was trying to make me feel like I was dumb, not knowing what I was doing. 25 years experience, begs to differ. I like most advanced auto parts stores, just probably not going back to this one. I'll go out of my way to go down to O'Reilly a few blocks away.

T

Tiffany Ellwanger

I stopped by this location right before driving out of town and needed assistance. Michael was incredibly knowledgeable, friendly, and professional. He took the time to make sure everything was right and explained things clearly, which gave me peace of mind before my trip. This is exactly what great customer service looks like!

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German Vargas

To whom it may concern, I am writing to formally express my dissatisfaction with the way I was treated during a return transaction at your store on 01/11/26. On 01/09/26, I purchased several gallons of Peak antifreeze. On 01/10/26, I returned to the same store and purchased a pack of gloves and a Permatex High Tack gasket sealant. These items were intended for a gasket and O-ring replacement on the HPOP cooler of my truck. Ultimately, the repair did not require replacing the gaskets, and the Permatex sealant was never used or opened. When I returned to the store today (01/11/26) to return the unused sealant, the employee in charge, Michael D., stated that the bottle was “halfway empty” and implied that the product had been used. I clearly explained that the sealant was never opened. Despite checking the bottle multiple times, his attitude throughout the interaction was dismissive and unprofessional. While he did eventually process the refund, it was done reluctantly, accompanied by facial expressions and comments such as “I guess,” which strongly suggested disbelief. Although I was not directly called a liar or a thief, the implication was clear, and I found the interaction disrespectful and inappropriate. As a paying customer, I expect to be treated with professionalism and courtesy, especially when returning an unused product in accordance with store policy. I am not satisfied with the way this situation was handled, particularly the employee’s attitude and conduct. I believe this experience reflects poorly on customer service standards and felt it was important to bring it to your attention. I would appreciate acknowledgment of this complaint and clarification on how situations like this are expected to be handled in the future.